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Support

To get your account balance

It's simple to get your account balance and account number to make a payment on My Account. You can also confirm or verify a payment you have recently made. Here’s how you do it:

On Fido.ca:

  • Log in to My Account.
  • You can view your current balance in 2 places:
    1. Select Overview from the navigation bar, or
    2. Select Billing & Payments from the navigation bar
  • View your account number under the Account Details section.

Through the Fido My Account app:

  • View your account balance from the Home section
  • View your account balance from the Billing & Payment section

Want to know more about this app? Check out this info.

On our Interactive Voice Response system:

  • Dial *28 on your Fido phone.
  • Call 1-888-481-3436 from any other phone and press * for our self-service menu.

On your bill:

  • Refer to the first page of your bill to see your latest balance
  • Refer to the top left hand corner of your bill for the account number
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