fido/content on false false [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [444686973] [True-Client-IP] = [54.198.23.251] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=2000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-9194068;151218494;2;-9194068;151218494;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.198.23.251, 96.16.13.38] [X-dynaTrace-Application] = [Fido.ca] [If-Modified-Since] = [Mon, 25 Jun 2018 00:35:53 UTC] [X-Forwarded-For] = [54.198.23.251, 96.16.13.38] content get-account-balance MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions support getcurious_faq Store Locator storelocator easyloginriverpage fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on

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Support

com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [444686973] [True-Client-IP] = [54.198.23.251] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=2000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-9194068;151218494;2;-9194068;151218494;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.198.23.251, 96.16.13.38] [X-dynaTrace-Application] = [Fido.ca] [If-Modified-Since] = [Mon, 25 Jun 2018 00:35:53 UTC] [X-Forwarded-For] = [54.198.23.251, 96.16.13.38] content get-account-balance on /default/main/internet/fido/WORKAREA/common en_US j6ho4rkt 2017-08-24 18:32:52 true site/support j6ho4rkt templatedata/site/support/data/billing-account/get-account-balance 1503613972 2018-07-02 15:27:25 /default/main/internet/fido/STAGING /default/main/internet/fido get-account-balance 1504245862353 2018-07-02 15:27:25 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/get-account-balance templatedata/site/support/data/billing-account/get-account-balance 1 true get-account-balance ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing Payment regular faqs BillingPayment Modem, Wireless monthly 931 Check Account Balance| Help & Support | Fido It's simple to get your account balance and account number to make a payment on My Account. Check Account Balance <p><!-- <mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script> --></p> <div id="support_6"><!-- <h1>Billing and Usage</h1> --> <div class="bloc_content"><!-- <h2>To get your account balance</h2> --> <p>There are 3 ways that you can check your current account balance:</p> <ol> <li>Log in to My Account on Fido.ca</li> <li>Use the Fido My Account app</li> <li>Dial *28 from your mobile phone (Interactive Voice Response system)</li> </ol> <p>You may find that your account balance is different than the amount due on your bill. Here are some reasons why:</p> <ul> <li>The account balance includes any payments, credits or adjustments made on an account since your last bill, while the amount due on the last bill shows your balance owing on a specific bill date.</li> <li>If you make a payment, your account balance will update once the payment is processed (within 48 hours). Since the amount due is just a snapshot of your balance owing, it won&rsquo;t change.</li> </ul> <p>Within <a title="My Account" href="https://www.fido.ca/myaccount">My Account</a> &ndash; either online or through the app &ndash; you can find your account number to make a payment or confirm a payment you recently made.</p> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Fido.ca My Account</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer1" class="collapse"> <div class="faq-answer"><ol> <li><a href="https://www.fido.ca/login">My Account</a></li> <li>Select <strong>Overview</strong> from the navigation bar, or</li> <li>Select <strong>Billing &amp; Payments</strong> &gt;<strong> View bill</strong> from the navigation bar</li> <li>The amount due is located on the Bill Summary section of the online bill under &ldquo;My Bill&rdquo;. On the paper/pdf bill, you can find the amount due on first the page.</li> </ol> <p>Your account number is located on the navigation bar on the left side of <strong>Overview</strong>.&nbsp; You can also find your account number on the paper/pdf bill on the top left side.</p> </div> </div> </div> <!-- faq 1 end --><!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>My Account app:</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>View your account balance from the <strong>Overview</strong> or <strong>Billing &amp; Payment</strong> sections.</p> <p>Want to know more? Check out <a href="https://www.fido.ca/consumer/content/using-My-Account-mobile-app">how to use the My Account app</a></p> </div> </div> </div> <!-- faq 2 end --><!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Interactive Voice Response (IVR) system:</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <ul> <li>Dial <strong>*28</strong> on your Fido phone.</li> <li>Call <strong>1 888 481-3436</strong> from any other phone and press * for our self-service menu.</li> </ul> </div> </div> </div> <!-- faq 3 end --></div> <!-- /.bloc_content --></div> <!-- /.support_6 --> account balance account number Payment check balance Vérifier le solde du compte | Aide et soutien | Fido C’est facile d’obtenir le solde de votre compte et le numéro de votre compte afin de faire un paiement dans Mon Compte. Vérifier le solde du compte <p><!-- <mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script> --></p> <div id="support_6"><!-- <h1>Billing and Usage</h1> --> <div class="bloc_content"><!-- <h2>To get your account balance</h2> --> <p>Il existe 3&nbsp;fa&ccedil;ons de consulter le solde actuel de votre compte&nbsp;:</p> <ol> <li>Ouvrez une session Mon&nbsp;Compte sur fido.ca.</li> <li>Utilisez l&rsquo;appli Mon&nbsp;Compte de Fido.</li> <li>Composez *28 &agrave; partir de votre t&eacute;l&eacute;phone mobile (syst&egrave;me de r&eacute;ponse vocale interactive).</li> </ol> <p>Il est possible que le solde de votre compte soit diff&eacute;rent du montant &agrave; payer indiqu&eacute; sur votre facture. Voici quelques&nbsp;raisons expliquant pourquoi&nbsp;:</p> <ul> <li>Le solde du compte comprend tous les paiements, les cr&eacute;dits et les ajustements qui figurent au compte depuis votre derni&egrave;re facture, alors que le solde &agrave; payer de la derni&egrave;re facture indique votre solde impay&eacute; &agrave; une date de facturation en particulier.</li> <li>Si vous effectuez un paiement, votre solde sera mis &agrave; jour d&egrave;s que celui-ci sera trait&eacute; (dans un d&eacute;lai de 48&nbsp;heures). Puisque le montant &agrave; payer est uniquement un aper&ccedil;u de la somme exigible, celui-ci ne changera pas.</li> </ul> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Mon Compte &ndash; Fido.ca</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer1" class="collapse"> <div class="faq-answer"><ol> <li>Acc&eacute;dez &agrave; <a href="https://www.fido.ca/moncompte">Mon compte</a>.</li> <li>S&eacute;lectionnez <strong>Aper&ccedil;u</strong> &agrave; partir de la barre de navigation, ou</li> <li>S&eacute;lectionnez <strong>Facturation et paiements</strong> &gt;<strong> Afficher votre facture</strong> &agrave; partir de la barre de navigation.</li> <li>Le montant &agrave; payer est situ&eacute; dans la section Sommaire de la facture, sous la mention &laquo;&nbsp;Ma facture&nbsp;&raquo;. Sur la facture en format papier ou PDF, vous trouverez le montant &agrave; payer &agrave; la premi&egrave;re page.</li> </ol> <p>Votre num&eacute;ro de compte se trouve dans la barre de navigation, situ&eacute;e &agrave; gauche de l&rsquo;onglet <strong>Aper&ccedil;u</strong>. Vous pouvez aussi trouver notre num&eacute;ro de compte sur la facture en format papier ou PDF dans le coin sup&eacute;rieur gauche.</p> </div> </div> </div> <!-- faq 1 end --><!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Appli Mon Compte :</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Consultez le solde de votre compte &agrave; partir de la section <strong>Aper&ccedil;u</strong> ou <strong>Facturation et paiements</strong>.</p> <p>Vous voulez en savoir plus? Consultez la marche &agrave; suivre <a href="https://www.fido.ca/consumer/content/using-My-Account-mobile-app">pour utiliser l&rsquo;appli&nbsp;Mon&nbsp;Compte</a></p> </div> </div> </div> <!-- faq 2 end --><!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Syst&egrave;me de r&eacute;ponse vocale interactive (RVI) :</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <ul> <li>Composez <strong>*28</strong> &agrave; partir de votre t&eacute;l&eacute;phone Fido.</li> <li>Composez le <strong>1‑888‑481&ndash;3436</strong> &agrave; partir de n&rsquo;importe quel t&eacute;l&eacute;phone et appuyez sur&nbsp;* pour acc&eacute;der &agrave; notre menu libre-service.</li> </ul> </div> </div> </div> <!-- faq 3 end --></div> <!-- /.bloc_content --></div> <!-- /.support_6 --> numéro Information paiement accéder détails du compte 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Check Account Balance

There are 3 ways that you can check your current account balance:

  1. Log in to My Account on Fido.ca
  2. Use the Fido My Account app
  3. Dial *28 from your mobile phone (Interactive Voice Response system)

You may find that your account balance is different than the amount due on your bill. Here are some reasons why:

  • The account balance includes any payments, credits or adjustments made on an account since your last bill, while the amount due on the last bill shows your balance owing on a specific bill date.
  • If you make a payment, your account balance will update once the payment is processed (within 48 hours). Since the amount due is just a snapshot of your balance owing, it won’t change.

Within My Account – either online or through the app – you can find your account number to make a payment or confirm a payment you recently made.

Fido.ca My Account

  1. My Account
  2. Select Overview from the navigation bar, or
  3. Select Billing & Payments > View bill from the navigation bar
  4. The amount due is located on the Bill Summary section of the online bill under “My Bill”. On the paper/pdf bill, you can find the amount due on first the page.

Your account number is located on the navigation bar on the left side of Overview.  You can also find your account number on the paper/pdf bill on the top left side.

My Account app:

View your account balance from the Overview or Billing & Payment sections.

Want to know more? Check out how to use the My Account app

Interactive Voice Response (IVR) system:

  • Dial *28 on your Fido phone.
  • Call 1 888 481-3436 from any other phone and press * for our self-service menu.
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-330454231%7CMCIDTS%7C17793%7CMCMID%7C65098674159236735280322061481240510678%7CMCAAMLH-1537981689%7C7%7CMCAAMB-1537981689%7CRKhpRz8krg2tLO6pguXWp5olkAcUniQYPHaMWWgdJ3xzPWQmdj0y%7CMCOPTOUT-1537384089s%7CNONE%7CMCSYNCSOP%7C411-17800%7CMCAID%7CNONE%7CMCCIDH%7C-1645555173%7CvVersion%7C3.1.2 /web/page/portal/Fido/activation_land /web/content/aboutus /web/content/careers Privacy & Terms /web/content/terms/privacy_policy /consumer/terms/use-of-website-policy#adchoices http://forums.fido.ca/t5/community/categorypage/category-id/EnglishCommunity /web/content/accessibility/relay_services http://www.crtc.gc.ca/eng/info_sht/t15.htm /web/content/sitemap Unsubscribe https://www.fido.ca/consumer/unsubscribe?setLanguage=en <div class="social-media"> <div class="contact-us"> <div class="contact-us-links" id="contact-us-link"> <a href="/web/page/portal/Fido/GCT_ContactUs" atm="footer:Store Locator"> <i class="rui-icon-call"></i> <span class="contact-us-label">Contact Us</span> </a> </div> <div class="contact-us-links" id="find-a-store"> <a href="/web/page/portal/Fido/StoreLocator" atm="footer:Contact Us"> <i class="rui-icon-locator"></i> <span class="contact-us-label">Store Locator</span> </a> </div> </div> <div id="feedback-mobile-holder"></div> <span>Follow:</span> <ul> <li><a href="https://www.facebook.com/fidomobile" aria-label="Follow us on Facebook" class="facebook" target="_blank"><i aria-hidden="true" class="rui-icon-facebook"></i></a></li> <li><a href="https://twitter.com/Fidomobile" aria-label="Follow us on Twitter" class="twitter"><i aria-hidden="true" class="rui-icon-twitter"></i></a></li> <li><a href="https://plus.google.com/+fido/posts" aria-label="Follow us on Google Plus" class="google"><i aria-hidden="true" class="rui-icon-gplus"></i></a></li> <li><a href="https://www.youtube.com/user/fidomobile" aria-label="Follow us on YouTube" class="youtube"><i aria-hidden="true" class="rui-icon-youtube"></i></a></li> <li><a href="https://instagram.com/fidomobile" aria-label="Follow us on Instagram" class="instagram"><i aria-hidden="true" class="rui-icon-instagram"></i></a></li> </ul> </div> <div class="social-media"> <div class="contact-us"> <div class="contact-us-links" id="contact-us-link"> <a href="/web/page/portal/Fido/GCT_ContactUs" atm="footer:Contactez-nous"> <i class="rui-icon-call"></i> <span class="contact-us-label">Contactez-nous</span> </a> </div> <div class="contact-us-links" id="find-a-store"> <a href="/web/page/portal/Fido/StoreLocator" atm="footer:Points de vente"> <i class="rui-icon-locator"></i> <span class="contact-us-label">Points de vente</span> </a> </div> </div> <div id="feedback-mobile-holder"></div> <span>Suivre:</span> <ul> <li><a href="https://www.facebook.com/fidomobile" aria-label="Suivez-nous sur Facebook" class="facebook" target="_blank"><i aria-hidden="true" class="rui-icon-facebook"></i></a></li> <li><a href="https://twitter.com/Fidomobile" aria-label="Suivez-nous sur Twitter" class="twitter"><i aria-hidden="true" class="rui-icon-twitter"></i></a></li> <li><a href="https://plus.google.com/+fido/posts" aria-label="Suivez-nous sur Google Plus" class="google"><i aria-hidden="true" class="rui-icon-gplus"></i></a></li> <li><a href="https://www.youtube.com/user/fidomobile" aria-label="Suivez-nous sur YouTube" class="youtube"><i aria-hidden="true" class="rui-icon-youtube"></i></a></li> <li><a href="https://instagram.com/fidomobile" aria-label="Suivez-nous sur Instagram" class="instagram"><i aria-hidden="true" class="rui-icon-instagram"></i></a></li> </ul> </div> &copy; 1996 - 2018 Fido Solutions &copy; 1996 - 2018 Fido Solutions /cms/fido/css/img/preloader.gif en fr ab bc mb nb nl ns on pe qc sk