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Support

Email to Text Messaging (myfidonumber@fido.ca)


This service allows you to receive e-mails on your phone’s e-mail address (for example 5145551234@fido.ca). You can reply, forward and copy as well. How much does it cost?

Things to Know

  • A capacity of over 160 characters per message.
  • You can block a sending address or domain.
  • The pending messages are queued for up to 72 hours while the system tries to deliver.
  • The E-mail messages are valid for 24 hours.
  • If not responded to after 24 hours, the e-mail is no longer available.

How to use Email to Text

To subscribe

  • Text Subscribe to 3436
  • Reply Yes to e-mail message received from number@fido.ca

How to read your e-mails

  • You will receive the following SMS alert when message is received through number@fido.ca:
    • You have mail from <email address>. Reply with ‘Read’ to view your message.
  • The message will end with “More” if it contents over 160 characters.
    • To read entire message, reply M or More or R or Read.
  • Incoming messages will be from variation of short codes 305XXXXX.

Using commands

  • Text Help to 3436 for the full list of commands.

E-mail to text Service commands and short forms

User Commands

  • Using the REPLY option on your phone, use the following commands to interact with the E-mail to Text service.

Use one of the following Commands to reply to the initial alert message:

Command Short Commands Description
Read R Reads the message (up to 160 characters)
Block B Adds sender to your 'deny' list (spam control)

Use the following commands to interact with received messages:

Command Short Commands Description
Read R Reads the message (up to 160 characters)
More M To get the rest of the initial message.
Block B Adds sender to your 'deny' list (spam control)
Forward
email@addr.com
F Forward the entire e-mail message (including attachments) to another e-mail address
Forward addr1;
addr2; addr...
F Forward the entire e-mail message to a list of e-mail addresses (separate addresses with semicolons)
Get cc Gcc, G cc Retrieves the cc list on a received message
I.E. It retrieves all e-mail addresses that were carbon copied on the original e-mail.

Administrative Commands

Use these commands to manage your service. Just send a command as a text message to "3436":

Command Description
Subscribe Turns the E-mail to text service on
Unsubscribe Turns the E-mail to text service off
Alias name Defines your alias (e.g. name@fido.ca)
Name your name Defines a familiar name (e.g. "John Smith"), in addition to the e-mail alias, for outbound e-mails from your phone
Number off Turns alerts off for e-mail sent to number@fido.ca. Note: You must define an alias in order to use this command!
Number on Turns alerts for number@fido.ca back on
CC on All replies will be sent to all addresses in the 'To' and 'cc' fields of the original received e-mail
CC off Turns carbon copy reply off
I.E. No email address will appears in the ‘to’ and ‘cc’ field.
Allow email@addr.com Add a sender to the "allow" list, removing that sender from the "deny" list if necessary. (spam control*)
Allow domain.com Add any address from a domain to the "allow" list (any user@domain.com)
Block email@addr.com Add a sender to the "deny" list, removing that sender from the "allow" list if necessary. (spam control*)
Block domain.com Add any address from a domain to the "deny" list (any user@domain.com)
Français Request service in French
Help Returns a list of help topics
Help command Returns help for using a specific command

To unsubscribe (stop receiving notifications)

  • Text Unsubscribe to 3436.

Using E-mail to Text while travelling

In Canada on the Fido network:

While in the U.S. and Internationally:

  • You can use E-mail to text anywhere in the world where there is a network supporting text messaging.
  • There is an additional text messaging cost for using E-Mail to Text while traveling outside of Fido's network. See our roaming rates and coverage maps while traveling..
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