fido/content on false false [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [1250306868] [True-Client-IP] = [54.198.23.251] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=2000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-57474773;408587918;2;-57474773;408587918;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.198.23.251, 184.28.184.60] [X-dynaTrace-Application] = [Fido.ca] [If-Modified-Since] = [Mon, 25 Jun 2018 03:51:42 UTC] [X-Forwarded-For] = [54.198.23.251, 184.28.184.60] content en?lang=en device-tuneup MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions support getcurious_faq Store Locator storelocator easyloginriverpage fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [1250306868] [True-Client-IP] = [54.198.23.251] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=2000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-57474773;408587918;2;-57474773;408587918;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.198.23.251, 184.28.184.60] [X-dynaTrace-Application] = [Fido.ca] [If-Modified-Since] = [Mon, 25 Jun 2018 03:51:42 UTC] [X-Forwarded-For] = [54.198.23.251, 184.28.184.60] content en?lang=en device-tuneup on /default/main/internet/fido/WORKAREA/common en_US j6ho4rmo 2017-08-24 18:33:04 site/support j6ho4rmo templatedata/site/support/data/mobile/device-tuneup 1503613984 2017-09-07 05:17:54 /default/main/internet/fido/STAGING /default/main/internet/fido device-tuneup 1504245762223 2017-09-07 05:17:54 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/device-tuneup templatedata/site/support/data/mobile/device-tuneup true device-tuneup ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile GetStarted faqs LifeCycleStage InstallationAndSetUp, Optimization 994 Device Tune-Up | Fido Support With Fido Device Tune-Up we can help set your phone up for maximum performance from the time you get it until it’s time for you to upgrade. Whether you need help with set-up, updates, backing up, restoring or repairs, we can give your new or old phone the boost it needs while you wait, so you don’t have to part ways with it. Device Tune-Up <p>With Fido Device Tune-Up we can help set your phone up for maximum performance from the time you get it until it&rsquo;s time for you to upgrade. Whether you need help with set-up, updates, backing up, restoring or repairs, we can give your new or old phone the boost it needs while you wait, so you don&rsquo;t have to part ways with it.</p> <div class="gray-bg"> <div class="col-sm-6 col-xs-12" style="border-right: 1px solid #CCC;"> <h3>Just got a new phone? Our reps can:</h3> <ul> <li>Activate your SIM card.</li> <li>Transfer your contacts, email and media.</li> </ul> </div> <div class="col-sm-5 col-xs-12 pull-right"> <h3>Had your phone for a while? We can help:</h3> <ul> <li>Make your phone run faster.</li> <li>Backup, reset and restore your device.</li> <li>Fix the battery or broken buttons.</li> </ul> </div> <span class="clearfix">&nbsp;</span></div> <div class="gray-bg"> <div> <h3>Things to know</h3> <ul> <li>This is a free in-store support service</li> <li>Available in all Fido stores &ndash; <a href="/web/page/portal/Fido/StoreLocator">find a store</a></li> <li>Available to all existing Fido customers with authorized Fido devices</li> <li>Non- Fido devices can still access Device Tune-Up, but the tool is limited to 2 functions: <ul> <li>Transfer (of data and contacts from one device to another) </li> <li>Device HealthCheck.</li> </ul> </li> <li>The warranty is not affected by the Device Tune-Up tool</li> </ul> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What content can be backed up, transferred and restored?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Unfortunately, not all content can be backed up, transferred or restored as functionality varies from one handset to another, and from one OS to another. Software issues can also impact the process. We recommend that you back up your content elsewhere prior to the Device Tune-Up service.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Where is my data stored during the transaction?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Your data is temporarily stored in an encrypted format on the store computer for Reset and Flash transactions only. After the transaction is complete, the data is restored to the device and deleted from the store computer.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What content can be backed up, transferred and restored?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>The tool performs a variety of functions which will be used to try and resolve your issue. The Device Tune-Up process will be conducted in the following order:</p> <ol> <li>Device HealthCheck &ndash; Provides a summary of the device details such as battery usage, storage, and so on, to quickly diagnose if immediate changes can be made to optimize the device. </li> <li>Reset &ndash; Restores the device to the manufacturer settings with the option to back up content. </li> <li>Flash &ndash; Reloads the manufacturer&rsquo;s operating system to the device. </li> </ol></div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Why is there a Device Tune-Up app on my phone after the service?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Device Tune-Up may load a temporary application to perform certain actions. The application is deleted once the action is complete. However, an icon may remain on the device&rsquo;s home screen for up to 5 minutes. It can also be removed manually.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Why is there a Device Tune-Up app on my phone after the service?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Device Tune-Up may load a temporary application to perform certain actions. The application is deleted once the action is complete. However, an icon may remain on the device&rsquo;s home screen for up to 5 minutes. It can also be removed manually.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What if my issues continue even after Flash?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>If Device HealthCheck, Reset and Flash were run but the issue is not resolved, the problem could be hardware-related. The next step would be to send the device for repair where it will undergo a complete inspection. Standard repair process would apply.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Does Device Tune-Up affect my manufacturer&rsquo;s warranty?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>No, your warranty is not affected by the Device Tune-Up tool. It does not extend the warranty and if the phone is rooted, it does not reset your warranty status. You are still responsible for all out of warranty costs associated with sending your device out for repair.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What happens if I don&rsquo;t want wait in the store during the Device Tune-Up process?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>We recommend that you remain in the store until the process is complete as your approval may be required to move forward with some actions.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What if my data was lost and nobody warned me that that could happen?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>Unfortunately, once the transaction is complete and the data is deleted from the store computer, we are unable to retrieve your info. We apologize if there was any miscommunication on the risk of losing data prior to plugging your device into the Device Tune-Up tool.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What if I keep experiencing issues or my phone seems to be functioning worse after Device Tune-Up?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>We are happy to offer you the following options:</p> <ol type="a"> <li>Retry the Device Tune-Up process. </li> <li>Send your device for repair. </li> <li>Connect you with a Customer Service representative. </li> </ol></div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What if my phone gets bricked during Device Tune-Up service?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>If Reset or Flash renders your device non-functional, there was likely an underlying issue with the device that was either software- or hardware-related and would have eventually occurred at some point anyway.</p> <p>We are happy to offer you the following options:</p> <ul> <li>Courtesy phone and repair services </li> <li>Provide you with upgrade options.</li> <li>Connect you with a Customer Service representative. </li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How long will the Device Tune-Up process take?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>The average transaction time is 5 to 15 minutes &ndash; however, it can run longer depending on the OS, software version, and how much data is on the device (1GB of data takes approximately 5 minutes). The Device Tune-Up tool will provide the transfer time and size estimate for each transaction so you will be notified of the total anticipated wait time in advance.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What happens to my apps?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer13" class="collapse"> <div class="faq-answer"> <p>Once a reset or flash has been completed, apps can be retrieved from the app store from which they were originally downloaded. Please note that apps cannot be transferred from one OS to another.</p> </div> </div> </div> <p>Not all functionalities are available on all devices. Please visit a store and consult one of our specialists to find out what functionalities are available on your device.</p> <p>View the Fido Device Tune-Up <a href="/web/content/terms/device_tuneup">Terms and Conditions</a> .</p> <h3>Glossary of Terms:</h3> <p><span>Rooted</span>: Description for an Android device that has a custom non Manufacturer / Carrier approved software. Rooting a device automatically voids the manufacturer&rsquo;s warranty.</p> <p><span>USB Debugging</span>: It is a requirement to have USB Debugging enabled on Android devices for them to connect to The Tune Up tool. Ways to enable USB Debugging can vary depending on manufacturer and OS version. Instructions are provided by the Tune Up tool.</p> <p><span>Bricked (Device)</span>: Inoperable device. This can be due to a variety of issues such as no power or corrupted software.</p> <p><span>OS</span>: Operating System. Refers to the type and version of operating software a device runs on, such as Android or iOS.</p> Diagnostic de l'appareil | Soutien Fido Grâce au service Diagnostic de l’appareil de Fido, nous pouvons configurer votre téléphone pour qu'il offre une performance optimale, à partir du moment où vous en prenez possession jusqu’à ce que vous procédiez à un rehaussement. Que vous ayez besoin d’aide pour la configuration, les mises à jour, la sauvegarde, la restauration ou des réparations, nous pouvons améliorer votre appareil, neuf ou actuel, pendant que vous attendez, afin que vous n’ayez pas à vous en séparer. Diagnostic de l'appareil <p>Gr&acirc;ce au service Diagnostic de l&rsquo;appareil de Fido, nous pouvons configurer votre t&eacute;l&eacute;phone pour qu'il offre une performance optimale, &agrave; partir du moment o&ugrave; vous en prenez possession jusqu&rsquo;&agrave; ce que vous proc&eacute;diez &agrave; un rehaussement. Que vous ayez besoin d&rsquo;aide pour la configuration, les mises &agrave; jour, la sauvegarde, la restauration ou des r&eacute;parations, nous pouvons am&eacute;liorer votre appareil, neuf ou actuel, pendant que vous attendez, afin que vous n&rsquo;ayez pas &agrave; vous en s&eacute;parer.</p> <div class="gray-bg"> <div class="col-sm-6 col-xs-12"> <h3>Vous venez de vous procurer un nouveau t&eacute;l&eacute;phone? Nos conseillers peuvent :</h3> <ul> <li>Activer votre carte SIM</li> <li>Transf&eacute;rer vos contacts, vos courriels et vos r&eacute;seaux sociaux</li> </ul> </div> <div class="col-sm-6 col-xs-12 pull-right" style="border-left: 1px solid #CCC"> <h3>Vous avez votre t&eacute;l&eacute;phone depuis un bout de temps? Nous pouvons vous aider :</h3> <ul> <li>&Agrave; rendre votre t&eacute;l&eacute;phone plus rapide.</li> <li>&Agrave; sauvegarder et &agrave; restaurer les donn&eacute;es de votre appareil.</li> <li>&Agrave; am&eacute;liorer la dur&eacute;e de vie de la pile ou &agrave; r&eacute;parer les boutons bris&eacute;s.</li> </ul> </div> <div class="clearfix">&nbsp;</div> </div> <div class="gray-bg"> <div> <h3>Ce qu&rsquo;il faut savoir</h3> <ul> <li>Soutien en magasin GRATUIT.</li> <li>Disponibles dans les magasins Fido &ndash; <a href="/web/page/portal/Fido/StoreLocator">trouver un magasin</a>.</li> <li>Offert &agrave; tous les clients actuels Fido poss&eacute;dant un appareil Fido </li> <li>Les clients dont l&rsquo;appareil ne vient pas de Fido peuvent utiliser le service Diagnostic de l&rsquo;appareil, mais seulement pour deux fonctions : <ul> <li>le transfert (des donn&eacute;es et des contacts d&rsquo;un appareil &agrave; un autre).</li> <li>la v&eacute;rification de l'appareil.</li> </ul> </li> <li>L&rsquo;outil du service Diagnostic de l&rsquo;appareil n&rsquo;a aucune incidence sur votre garantie.</li> </ul> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Quel contenu peut &ecirc;tre sauvegard&eacute;, transf&eacute;r&eacute; et restaur&eacute;?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Malheureusement, le contenu ne peut pas toujours &ecirc;tre sauvegard&eacute;, transf&eacute;r&eacute; ou restaur&eacute; puisque ces fonctions varient d'un appareil &agrave; un autre et d'un syst&egrave;me d'exploitation &agrave; un autre. Des probl&egrave;mes de logiciel peuvent &eacute;galement avoir une incidence sur le processus. Nous vous recommandons de sauvegarder votre contenu d&rsquo;une autre fa&ccedil;on avant d&rsquo;utiliser le service Diagnostic de l&rsquo;appareil.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>O&ugrave; mes donn&eacute;es sont-elles sauvegard&eacute;es pendant l&rsquo;op&eacute;ration?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Vos donn&eacute;es sont stock&eacute;es temporairement en un format chiffr&eacute; sur l&rsquo;ordinateur du magasin, seulement quand les fonctions de r&eacute;initialisation et de t&eacute;l&eacute;chargement de logiciels sont utilis&eacute;es. Une fois l&rsquo;op&eacute;ration termin&eacute;e, les donn&eacute;es sont restaur&eacute;es sur l&rsquo;appareil, puis supprim&eacute;es de l&rsquo;ordinateur du magasin.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Que fait l&rsquo;outil du service Diagnostic de l&rsquo;appareil sur mon t&eacute;l&eacute;phone?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Il effectue une vari&eacute;t&eacute; de fonctions afin de r&eacute;soudre votre probl&egrave;me. Le processus pr&eacute;voit les &eacute;tapes suivantes, dans l&rsquo;ordre :</p> <ol> <li>V&eacute;rification de l&rsquo;appareil &ndash; Offre un sommaire des renseignements de l&rsquo;appareil comme l&rsquo;utilisation de la pile, le stockage, etc., afin d&rsquo;analyser rapidement si des changements imm&eacute;diats peuvent &ecirc;tre effectu&eacute;s pour optimiser l&rsquo;appareil. </li> <li>R&eacute;initialisation &ndash; R&eacute;tablit les param&egrave;tres par d&eacute;faut de l&rsquo;appareil et offre l&rsquo;option de sauvegarder son contenu. </li> <li>R&eacute;installation de logiciel &ndash; R&eacute;installe sur l&rsquo;appareil le syst&egrave;me d&rsquo;exploitation du fabricant. </li> </ol></div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Pourquoi y a-t-il une application de diagnostic de l&rsquo;appareil sur mon t&eacute;l&eacute;phone apr&egrave;s l&rsquo;utilisation du service?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Le service Diagnostic de l&rsquo;appareil a parfois besoin d&rsquo;installer une application temporaire afin d&rsquo;effectuer certaines op&eacute;rations. Cette application est supprim&eacute;e apr&egrave;s coup, mais une ic&ocirc;ne peut rester sur l&rsquo;&eacute;cran de l&rsquo;appareil pendant cinq minutes tout au plus. Cette ic&ocirc;ne peut aussi &ecirc;tre supprim&eacute;e manuellement.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Que faire si mes probl&egrave;mes ne sont pas r&eacute;gl&eacute;s m&ecirc;me apr&egrave;s une r&eacute;installation logicielle?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Si le probl&egrave;me n&rsquo;est pas r&eacute;solu apr&egrave;s l&rsquo;utilisation des fonctions V&eacute;rification de l&rsquo;appareil, R&eacute;initialisation et T&eacute;l&eacute;chargement de logiciels, il peut &ecirc;tre li&eacute; &agrave; l&rsquo;appareil m&ecirc;me. La prochaine &eacute;tape serait donc de l&rsquo;envoyer en r&eacute;paration, o&ugrave; il sera examin&eacute; minutieusement. Le processus habituel de r&eacute;paration s&rsquo;appliquerait alors.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Le service Diagnostic de l&rsquo;appareil a-t-il une incidence sur la garantie du fabricant?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Non, l&rsquo;outil du service Diagnostic de l&rsquo;appareil n&rsquo;a aucune incidence sur votre garantie. Il ne prolonge pas la garantie, et si l&rsquo;appareil est enracin&eacute;, votre garantie ne sera pas r&eacute;activ&eacute;e. Vous continuerez d&rsquo;&ecirc;tre responsable de tous les frais de r&eacute;paration hors garantie si l&rsquo;appareil doit &ecirc;tre r&eacute;par&eacute;.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Que faire si je n&rsquo;ai pas envie d&rsquo;attendre au magasin pendant le processus de diagnostic?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Nous vous recommandons de rester au magasin jusqu&rsquo;&agrave; la fin du processus, puisque nous pourrions avoir besoin de votre consentement avant d&rsquo;effectuer certaines op&eacute;rations.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Que faire si mes donn&eacute;es sont perdues et que personne ne m&rsquo;a pr&eacute;venu que c&rsquo;&eacute;tait possible?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>Malheureusement, les donn&eacute;es sont supprim&eacute;es de l'ordinateur du magasin d&egrave;s que l'op&eacute;ration est termin&eacute;e, alors il est impossible de les r&eacute;cup&eacute;rer. Nous sommes d&eacute;sol&eacute;s si personne ne vous a pr&eacute;venu du risque de perte de donn&eacute;es avant de brancher votre appareil sur l&rsquo;outil du service Diagnostic de l'appareil.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Que faire si je continue &agrave; &eacute;prouver des probl&egrave;mes ou si mon t&eacute;l&eacute;phone fonctionne encore plus mal apr&egrave;s le diagnostic?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>Nous sommes heureux de vous offrir les options suivantes :</p> <ol> <li>R&eacute;essayer le processus de Diagnostic de l&rsquo;appareil </li> <li>Envoyer l&rsquo;appareil en r&eacute;paration </li> <li>Communiquer avec un conseiller du Service &agrave; la client&egrave;le </li> </ol></div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Que faire si mon t&eacute;l&eacute;phone se fige pendant le Diagnostic de l&rsquo;appareil?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>Si votre t&eacute;l&eacute;phone est inutilisable &agrave; la suite de l&rsquo;utilisation des fonctions de r&eacute;initialisation ou de t&eacute;l&eacute;chargement de logiciels, tout laisse croire qu&rsquo;un probl&egrave;me logiciel ou mat&eacute;riel sous-jacent &eacute;tait d&eacute;j&agrave; pr&eacute;sent et se serait manifest&eacute; &agrave; un moment donn&eacute; de toute fa&ccedil;on.</p> <p>Nous sommes heureux de vous offrir les options suivantes :</p> <ul> <li>Service de pr&ecirc;t et de r&eacute;paration de t&eacute;l&eacute;phone </li> <li>Vous fournir des options de rehaussement </li> <li>Vous mettre en communication avec un conseiller du Service &agrave; la client&egrave;le </li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Combien de temps dure le processus de diagnostic?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>La dur&eacute;e moyenne d&rsquo;une op&eacute;ration se situe entre 5 et 15 minutes, mais cela peut &ecirc;tre plus long selon le <span>syst&egrave;me d&rsquo;exploitation</span>, la version des logiciels et le volume de donn&eacute;es sur l&rsquo;appareil (1 Go de donn&eacute;es prend environ 5 minutes &agrave; transf&eacute;rer). L&rsquo;outil du service Diagnostic de l'appareil fournira une estimation du temps de transfert pour chaque op&eacute;ration, vous conna&icirc;trez donc &agrave; l&rsquo;avance le temps d&rsquo;attente approximatif.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Qu&rsquo;arrivera-t-il &agrave; mes applications?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>Apr&egrave;s l&rsquo;utilisation des fonctions R&eacute;initialisation et T&eacute;l&eacute;chargement de logiciels, les applications peuvent &ecirc;tre t&eacute;l&eacute;charg&eacute;es de nouveau &agrave; partir du magasin d&rsquo;applications o&ugrave; vous les avez trouv&eacute;es. Veuillez prendre note que les applications ne peuvent &ecirc;tre transf&eacute;r&eacute;es d&rsquo;un <span>syst&egrave;me d&rsquo;exploitation</span> &agrave; un autre.</p> </div> </div> </div> <p>Les fonctions ne sont pas toutes offertes sur tous les appareils. Rendez-vous &agrave; un magasin et demandez &agrave; un de nos sp&eacute;cialistes quelles fonctions sont offertes sur votre appareil.</p> <p>Voir les <a href="/web/content/terms/device_tuneup">Modalit&eacute;s</a> du service de Diagnostic de l&rsquo;appareil de Fido.</p> <h3>Glossaire :</h3> <p><span>Enracin&eacute;</span> : Appareil Android dont le logiciel personnalis&eacute; n&rsquo;est pas approuv&eacute; par le fabricant ou l&rsquo;op&eacute;rateur. Cette manipulation annule automatiquement la garantie du fabricant.</p> <p><span>D&eacute;bogage USB</span> : Il faut activer le d&eacute;bogage USB sur les appareils Android avant de les brancher sur l&rsquo;outil du service Diagnostic de l'appareil. La marche &agrave; suivre pour ce faire d&eacute;pend du fabricant et de la version du syst&egrave;me d&rsquo;exploitation. Les consignes sont fournies par l&rsquo;outil du service Diagnostic de l'appareil.</p> <p><span>Appareil fig&eacute;</span> : Appareil inutilisable. Les causes sont vari&eacute;es, par exemple le courant ne passe pas ou le logiciel a &eacute;t&eacute; alt&eacute;r&eacute;.</p> <p><span>SE (Syst&egrave;me d'exploitation)</span> : Type et version du syst&egrave;me d&rsquo;exploitation sur lequel fonctionne l&rsquo;appareil, comme Android ou iOS.</p> 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Device Tune-Up

With Fido Device Tune-Up we can help set your phone up for maximum performance from the time you get it until it’s time for you to upgrade. Whether you need help with set-up, updates, backing up, restoring or repairs, we can give your new or old phone the boost it needs while you wait, so you don’t have to part ways with it.

Just got a new phone? Our reps can:

  • Activate your SIM card.
  • Transfer your contacts, email and media.

Had your phone for a while? We can help:

  • Make your phone run faster.
  • Backup, reset and restore your device.
  • Fix the battery or broken buttons.
 

Things to know

  • This is a free in-store support service
  • Available in all Fido stores – find a store
  • Available to all existing Fido customers with authorized Fido devices
  • Non- Fido devices can still access Device Tune-Up, but the tool is limited to 2 functions:
    • Transfer (of data and contacts from one device to another)
    • Device HealthCheck.
  • The warranty is not affected by the Device Tune-Up tool

What content can be backed up, transferred and restored?

Unfortunately, not all content can be backed up, transferred or restored as functionality varies from one handset to another, and from one OS to another. Software issues can also impact the process. We recommend that you back up your content elsewhere prior to the Device Tune-Up service.

Where is my data stored during the transaction?

Your data is temporarily stored in an encrypted format on the store computer for Reset and Flash transactions only. After the transaction is complete, the data is restored to the device and deleted from the store computer.

What content can be backed up, transferred and restored?

The tool performs a variety of functions which will be used to try and resolve your issue. The Device Tune-Up process will be conducted in the following order:

  1. Device HealthCheck – Provides a summary of the device details such as battery usage, storage, and so on, to quickly diagnose if immediate changes can be made to optimize the device.
  2. Reset – Restores the device to the manufacturer settings with the option to back up content.
  3. Flash – Reloads the manufacturer’s operating system to the device.

Why is there a Device Tune-Up app on my phone after the service?

Device Tune-Up may load a temporary application to perform certain actions. The application is deleted once the action is complete. However, an icon may remain on the device’s home screen for up to 5 minutes. It can also be removed manually.

Why is there a Device Tune-Up app on my phone after the service?

Device Tune-Up may load a temporary application to perform certain actions. The application is deleted once the action is complete. However, an icon may remain on the device’s home screen for up to 5 minutes. It can also be removed manually.

What if my issues continue even after Flash?

If Device HealthCheck, Reset and Flash were run but the issue is not resolved, the problem could be hardware-related. The next step would be to send the device for repair where it will undergo a complete inspection. Standard repair process would apply.

Does Device Tune-Up affect my manufacturer’s warranty?

No, your warranty is not affected by the Device Tune-Up tool. It does not extend the warranty and if the phone is rooted, it does not reset your warranty status. You are still responsible for all out of warranty costs associated with sending your device out for repair.

What happens if I don’t want wait in the store during the Device Tune-Up process?

We recommend that you remain in the store until the process is complete as your approval may be required to move forward with some actions.

What if my data was lost and nobody warned me that that could happen?

Unfortunately, once the transaction is complete and the data is deleted from the store computer, we are unable to retrieve your info. We apologize if there was any miscommunication on the risk of losing data prior to plugging your device into the Device Tune-Up tool.

What if I keep experiencing issues or my phone seems to be functioning worse after Device Tune-Up?

We are happy to offer you the following options:

  1. Retry the Device Tune-Up process.
  2. Send your device for repair.
  3. Connect you with a Customer Service representative.

What if my phone gets bricked during Device Tune-Up service?

If Reset or Flash renders your device non-functional, there was likely an underlying issue with the device that was either software- or hardware-related and would have eventually occurred at some point anyway.

We are happy to offer you the following options:

  • Courtesy phone and repair services
  • Provide you with upgrade options.
  • Connect you with a Customer Service representative.

How long will the Device Tune-Up process take?

The average transaction time is 5 to 15 minutes – however, it can run longer depending on the OS, software version, and how much data is on the device (1GB of data takes approximately 5 minutes). The Device Tune-Up tool will provide the transfer time and size estimate for each transaction so you will be notified of the total anticipated wait time in advance.

What happens to my apps?

Once a reset or flash has been completed, apps can be retrieved from the app store from which they were originally downloaded. Please note that apps cannot be transferred from one OS to another.

Not all functionalities are available on all devices. Please visit a store and consult one of our specialists to find out what functionalities are available on your device.

View the Fido Device Tune-Up Terms and Conditions .

Glossary of Terms:

Rooted: Description for an Android device that has a custom non Manufacturer / Carrier approved software. Rooting a device automatically voids the manufacturer’s warranty.

USB Debugging: It is a requirement to have USB Debugging enabled on Android devices for them to connect to The Tune Up tool. Ways to enable USB Debugging can vary depending on manufacturer and OS version. Instructions are provided by the Tune Up tool.

Bricked (Device): Inoperable device. This can be due to a variety of issues such as no power or corrupted software.

OS: Operating System. Refers to the type and version of operating software a device runs on, such as Android or iOS.

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