fido/content on false false [Cookie] = [dtCookie==3=srv=16=sn=41DF4123A8A72B21D191CB455CE5EBD5=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [http://www.fido.ca/consumer/content/change-phone-account-owner] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [1045267201] [True-Client-IP] = [18.207.136.184] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;16;-1023145402;6392612;7;-1151093806;698] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [18.207.136.184, 23.48.39.156] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [18.207.136.184, 23.48.39.156] [X-dynaTrace-RequestState] = [agentId=0xc3040a46&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8080] content change-phone-account-owner /nac/#/choose-phone /nac/#/choose-plan mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories /pages/#/internet promotions fido-home-phone mobile/lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=16=sn=41DF4123A8A72B21D191CB455CE5EBD5=perc=100000=ol=0=mul=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie==3=srv=16=sn=41DF4123A8A72B21D191CB455CE5EBD5=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [http://www.fido.ca/consumer/content/change-phone-account-owner] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [1045267201] [True-Client-IP] = [18.207.136.184] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;16;-1023145402;6392612;7;-1151093806;698] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [18.207.136.184, 23.48.39.156] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [18.207.136.184, 23.48.39.156] [X-dynaTrace-RequestState] = [agentId=0xc3040a46&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8080] content change-phone-account-owner on =3=srv=16=sn=41DF4123A8A72B21D191CB455CE5EBD5=perc=100000=ol=0=mul=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rko 2017-08-24 18:32:51 true site/support j6ho4rko templatedata/site/support/data/billing-account/change-phone-account-owner 1524705785 2018-04-25 21:23:31 /default/main/internet/fido/STAGING /default/main/internet/fido change-phone-account-owner 1524080751433 2018-04-25 21:23:31 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/change-phone-account-owner templatedata/site/support/data/billing-account/change-phone-account-owner 1 true change-phone-account-owner ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing & Account Management Management prepaid, regular how_tos Wireless monthly 629 Change phone and account ownership | Fido Support Fido allows you to transfer your services to someone else who is interested in taking the responsibility of your services. How to change your phone and account ownership <!-- <p><mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script></p> --> <div id="support_6"><!-- <h1>Account Management</h1> --> <div class="bloc_content"><!-- <h2>How to change your phone and account ownership</h2> --> <h3 id="Monthly">Monthly service</h3> <p>Fido allows you to transfer your services to someone else who is interested in taking the responsibility of your services. Your account balance must be current for the transfer to be allowed.</p> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Fido customers wanting to transfer phone and services to someone else</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <div class="gray-bg"><!-- grey box--> <h3>Things to Know</h3> <ul> <li>The person who wants to take your Fido Service will need to call Customer Service by calling<strong> 6-1-1</strong> free of charge from a Fido phone (or <strong>1-888-481-3436</strong> from another phone).</li> <li>Your Fido Service and phone number will remain under your name until the transfer is completed, and you&rsquo;ll be responsible for any charges incurred until then.</li> <li>If the interested person does not have a Fido account yet, they must open an account at the moment they contact Fido.</li> <li>Your final invoice will be prorated based on the amount of days you had the service. Learn more about your <a href="/web/content/billing/your_bill_explained">final bill</a>.</li> </ul> </div> <!-- /.grey box--> <p>If you want to give your Fido phone and also transfer your Fido Service (phone number, plan and Fido Agreement, if applicable) you must:</p> <ul> <li>Call <strong>6-1-1</strong> free of charge from your Fido phone (or <strong>1-888-481-3436</strong> from another phone).</li> <li>Ask the customer service representative to indicate in your account the name of the person you want to transfer your service to.</li> </ul> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Taking ownership of an existing Fido Service</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>If you want to take ownership of someone else&rsquo;s Fido service, refer to the following information :</p> <div class="gray-bg"><!-- grey box--> <h3>Things to Know</h3> <ul> <li>You must be of legal age and undergo a credit evaluation.</li> <li>By taking over the responsibility of someone else&rsquo;s account, you will have to pay the <a href="/web/content/terms">Early Cancellation Fees (ECF) or Device Savings Recovery Fees (DSRF)</a> if applicable, should you decide to cancel before the Fido Agreement end date.</li> <li>If the previous account holder had Voice Messaging, then all saved messages, greeting messages, voice signatures and access codes will be lost and automatically reinitialized. For the Name Display service, there is a delay of up to 24 hours before the new account holder&rsquo;s name appears on outgoing calls.</li> <li>Your first invoice will be prorated based on the number of days you have until the end of your bill cycle. Learn more about your first <a href="/web/content/billing/your_bill_explained">bill</a>.</li> <li>If you don't have a Fido account yet, you must open an account at the moment you contact Fido.</li> </ul> </div> <!-- /.grey box--> <h4>To take ownership of someone else&rsquo;s phone and Fido Service (phone number, plan and Fido Agreement if applicable) you must:</h4> <ul> <li>Ask the Fido account owner to call <strong>6-1-1</strong> free of charge from a Fido phone (or <strong>1-888-481-3436</strong> from another phone) and ask the customer service representative to indicate in the account that he or she wants to transfer ownership of the Fido Service and phone to you. <ul> <li>The current owner will need to provide your full name.</li> </ul> </li> <li>You&rsquo;ll then need to call customer service and ask the representative to complete the transfer to you.</li> </ul> </div> </div> </div> <!-- faq 2 end --> <!-- page break --> <div class="support-divider-primary">&nbsp;</div> <!-- page break --> <h3 id="Prepaid">Prepaid service</h3> <p>Fido allows you to transfer your services to someone else who is interested in taking over the responsibility of your prepaid service.</p> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Fido customers wanting to transfer phone and services to someone else</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <div class="gray-bg"><!-- grey box--> <h3>Things to Know</h3> <ul> <li>The person who wants to take your Fido Service will need to contact Customer Service by calling <strong>6-1-1</strong> free of charge from a Fido phone (or <strong>1-888-482-3436</strong> from another phone).</li> <li>Your Fido service and phone number will remain under your name until the transfer is completed, and you&rsquo;ll be responsible for any charges incurred until then.</li> <li>Any remaining balance or remaining minutes will be transferred to the person taking ownership of your prepaid service.</li> <li>If you have voicemail, it will not be reset. Make sure to delete any messages that you do not wish to keep.</li> </ul> </div> <!-- /.grey box--> <h4>If you want to give your Fido phone and also transfer your Fido Service service (phone number, plan) you must:</h4> <ul> <li>Call <strong>6-1-1</strong> free of charge from your Fido phone (or<strong> 1-888-482-3436</strong> from another phone).</li> <li>Ask the customer service representative to indicate in your account the name of the person you want to transfer your service to. </li> </ul> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>Taking ownership of an existing Fido Service</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>If you want to take ownership of someone else&rsquo;s Fido phone, refer to the following information:</p> <div class="gray-bg"><!-- grey box--> <h3>Things to Know</h3> <ul> <li>Any remaining balance or remaining minutes will be transferred to the new account holder. You will be responsible for the monthly service fee on the due date, if applicable.</li> <li>If the previous account holder had voicemail, all saved messages, greeting messages, voice signatures and access codes will remain the same. For the Name Display service there is a delay of up to 24 hours before the new account holder&rsquo;s name appears on outgoing calls. </li> </ul> </div> <!-- /.grey box--> <h4>To take ownership of someone else&rsquo;s phone and Fido Service (phone number, plan) you must:</h4> <ul> <li> Ask the Fido account owner to call <strong>6-1-1</strong>, free of charge from a Fido phone (or <strong>1-888-482-3436</strong> from another phone) and ask the customer service representative to indicate in the account that he or she wants to transfer the Fido service and phone to you. <ul> <li>The current owner will need to provide your full name.</li> </ul> </li> <li>You&rsquo;ll then need to call customer service and ask the representative to complete the transfer to you.</li> </ul> </div> </div> </div> <!-- faq 4 end --></div> <!-- /.bloc_content --></div> <!-- /.support_6 --> ownership change account Changer la responsabilité de votre telephone et de votre compte | Soutien Fido Fido vous offre la possibilité de transférer vos services à une autre personne qui souhaite assumer la responsabilité de ceux-ci. Comment transférer la responsabilité de votre téléphone et compte <!-- <p><mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script></p> --> <div id="support_6"><!-- <h1>Estion du Compte</h1> --> <div class="bloc_content"><!-- <h2>Comment transf&eacute;rer la responsabilit&eacute; de votre t&eacute;l&eacute;phone et de votre compte</h2> --> <h3 id="Monthly">Service mensuel</h3> <p>Fido vous offre la possibilit&eacute; de transf&eacute;rer vos services &agrave; une autre personne qui souhaite assumer la responsabilit&eacute; de ceux-ci. Vous devez avoir r&eacute;gl&eacute; le solde de votre compte afin que le transfert puisse avoir lieu.</p> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Client Fido souhaitant transf&eacute;rer la responsabilit&eacute; de son t&eacute;l&eacute;phone et de ses services &agrave; quelqu'un d'autre</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <div class="gray-bg"><!-- grey box--> <h3>Ce qu'il faut savoir</h3> <ul> <li>La personne qui souhaite reprendre votre service Fido devra appeler le service &agrave; la client&egrave;le en composant sans frais le <strong>6-1-1</strong> &agrave; partir d&rsquo;un t&eacute;l&eacute;phone Fido (ou le <strong>1-888-481-3436</strong> de tout autre t&eacute;l&eacute;phone).</li> <li>Votre service Fido et votre num&eacute;ro de t&eacute;l&eacute;phone demeureront &agrave; votre nom jusqu&rsquo;&agrave; ce que le transfert soit effectu&eacute;, et vous serez responsable des frais engag&eacute;s jusqu&rsquo;au moment du transfert.</li> <li>Si la personne souhaitant reprendre votre service n&rsquo;a pas encore de compte Fido, elle doit ouvrir un compte lorsqu&rsquo;elle communique avec Fido.</li> <li>Votre derni&egrave;re facture comprendra le calcul au prorata des frais en fonction du nombre de jours pendant lesquels vous avez utilis&eacute; le service. Obtenez de plus amples renseignements au sujet de votre <a href="/web/content/billing/your_bill_explained"> derni&egrave;re facture</a>.</li> </ul> </div> <!-- /.grey box--> <h4>Si vous souhaitez donner votre t&eacute;l&eacute;phone Fido et transf&eacute;rer votre service Fido (num&eacute;ro de t&eacute;l&eacute;phone, forfait et entente Fido, le cas &eacute;ch&eacute;ant), voici ce que vous devez faire :</h4> <ul> <li>Composez sans frais le <strong>6-1-1</strong> &agrave; partir de votre t&eacute;l&eacute;phone Fido (ou le <strong>1-888-481-3436</strong> de tout autre t&eacute;l&eacute;phone).</li> <li>Demandez au conseiller du service &agrave; la client&egrave;le d&rsquo;indiquer dans votre compte le nom de la personne &agrave; laquelle vous souhaitez transf&eacute;rer votre service.</li> </ul> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Assumer la responsabilit&eacute; d&rsquo;un service actuel de Fido</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Si vous souhaitez assumer la responsabilit&eacute; du service Fido d&rsquo;une autre personne, consultez les renseignements suivants :</p> <div class="gray-bg"><!-- grey box--> <h3>Ce qu'il faut savoir</h3> <ul> <li>Vous devez avoir atteint l&rsquo;&acirc;ge de la majorit&eacute; et faire l&rsquo;objet d&rsquo;une &eacute;valuation de cr&eacute;dit. </li> <li>En prenant la responsabilit&eacute; du compte d&rsquo;une autre personne, si vous d&eacute;cidez d&rsquo;annuler l&rsquo;entente de service Fido avant sa date de fin, vous devrez payer les <a href="/web/content/terms">frais de r&eacute;siliation anticip&eacute;e (FRA) ou les frais de r&eacute;cup&eacute;ration des &eacute;conomies r&eacute;alis&eacute;es sur l'appareil (FR&Eacute;A)</a>, s&rsquo;il y a lieu. </li> <li>Si l&rsquo;ancien titulaire de compte &eacute;tait abonn&eacute; &agrave; la Messagerie vocale, alors tous les messages sauvegard&eacute;s, le message d&rsquo;accueil, la signature vocale et les codes d&rsquo;acc&egrave;s seront perdus et automatiquement r&eacute;initialis&eacute;s. Quant &agrave; l&rsquo;Afficheur de nom, un d&eacute;lai pouvant atteindre 24 heures peut &ecirc;tre impos&eacute; avant que le nom du nouveau titulaire soit affich&eacute; sur le t&eacute;l&eacute;phone des interlocuteurs. </li> <li>Votre premi&egrave;re facture comprendra le calcul au prorata des frais en fonction du nombre de jours restants avant la fin de votre cycle de facturation. Obtenez de plus amples renseignements au sujet de votre <a href="/web/content/billing/your_bill_explained">premi&egrave;re facture</a>. </li> <li>Si vous n&rsquo;avez pas encore de compte Fido, vous devez en cr&eacute;er un d&egrave;s le moment o&ugrave; vous communiquez avec Fido. </li> </ul> </div> <!-- /.grey box--> <h4>Afin d&rsquo;assumer la responsabilit&eacute; du t&eacute;l&eacute;phone et du service Fido d&rsquo;une autre personne (num&eacute;ro de t&eacute;l&eacute;phone, forfait et entente Fido, le cas &eacute;ch&eacute;ant), voici ce que vous devez faire :</h4> <ul> <li>Demandez au titulaire du compte Fido de composer sans frais le <strong>6-1-1</strong> &agrave; partir d&rsquo;un t&eacute;l&eacute;phone Fido (ou le <strong>1-888-481-3436</strong> de tout autre t&eacute;l&eacute;phone) et de demander au conseiller du Service &agrave; la client&egrave;le de consigner au compte le fait que le titulaire souhaite vous transf&eacute;rer la responsabilit&eacute; du t&eacute;l&eacute;phone et du service Fido. <ul> <li>Le titulaire actuel devra donner votre nom complet.</li> </ul> </li> <li>Vous devrez ensuite communiquer avec le Service &agrave; la client&egrave;le et demander &agrave; un conseiller de terminer le transfert. </li> </ul> </div> </div> </div> <!-- faq 2 end --> <!-- page break --> <div class="support-divider-primary">&nbsp;</div> <!-- page break --> <h3 id="Prepaid">Service pr&eacute;pay&eacute;</h3> <p>Fido vous offre la possibilit&eacute; de transf&eacute;rer vos services pr&eacute;pay&eacute;s &agrave; une autre personne qui souhaite assumer la responsabilit&eacute; de ceux-ci.</p> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Client Fido souhaitant transf&eacute;rer la responsabilit&eacute; de son t&eacute;l&eacute;phone et de ses services &agrave; quelqu'un d'autre</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <div class="gray-bg"><!-- grey box--> <h3>Ce qu'il faut savoir</h3> <ul> <li>La personne qui souhaite reprendre votre service Fido devra appeler le Service &agrave; la client&egrave;le en composant sans frais le <strong>6-1-1</strong> &agrave; partir d&rsquo;un t&eacute;l&eacute;phone Fido (ou le <strong>1-888-482-3436</strong> de tout autre t&eacute;l&eacute;phone). </li> <li>Votre service Fido et votre num&eacute;ro de t&eacute;l&eacute;phone demeureront &agrave; votre nom jusqu&rsquo;&agrave; ce que le transfert soit effectu&eacute;, et vous serez responsable des frais engag&eacute;s jusqu&rsquo;au moment du transfert. </li> <li>Tout solde au compte ou tout solde de minutes sera transf&eacute;r&eacute; &agrave; la personne qui assumera la responsabilit&eacute; de votre service pr&eacute;pay&eacute;. </li> <li>Si vous &ecirc;tes abonn&eacute; &agrave; la Messagerie vocale, ce service ne sera pas r&eacute;initialis&eacute;. Assurez vous d&rsquo;effacer tous les messages que vous ne voulez pas conserver. </li> </ul> </div> <!-- /.grey box--> <h4>Si vous souhaitez donner votre t&eacute;l&eacute;phone Fido et transf&eacute;rer votre service Fido (num&eacute;ro de t&eacute;l&eacute;phone, forfait), voici ce que vous devez faire :</h4> <ul> <li>Composez sans frais le <strong>6-1-1</strong> &agrave; partir de votre t&eacute;l&eacute;phone Fido (ou le <strong>1-888-482-3436</strong> de tout autre t&eacute;l&eacute;phone). </li> <li>Demandez au conseiller du Service &agrave; la client&egrave;le d&rsquo;indiquer dans votre compte le nom de la personne &agrave; laquelle vous souhaitez transf&eacute;rer votre service. </li> </ul> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>Assumer la responsabilit&eacute; d&rsquo;un service actuel de Fido</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Si vous souhaitez assumer la responsabilit&eacute; du t&eacute;l&eacute;phone de Fido d&rsquo;une autre personne, consultez les renseignements suivants :</p> <div class="gray-bg"><!-- grey box--> <h3>Ce qu'il faut savoir</h3> <ul> <li>Tout solde au compte ou tout solde de minutes sera transf&eacute;r&eacute; au nouveau titulaire de compte. Vous serez responsable de payer les frais mensuels &agrave; la date d&rsquo;&eacute;ch&eacute;ance, s&rsquo;il y a lieu. </li> <li>Si l&rsquo;ancien titulaire de compte &eacute;tait abonn&eacute; &agrave; la Messagerie vocale, alors tous les messages sauvegard&eacute;s, le message d&rsquo;accueil et la signature vocale ne seront pas effac&eacute;s et les codes d&rsquo;acc&egrave;s resteront les m&ecirc;mes. Quant &agrave; l&rsquo;Afficheur de nom, un d&eacute;lai pouvant atteindre 24 heures peut &ecirc;tre impos&eacute; avant que le nom du nouveau titulaire soit affich&eacute; sur le t&eacute;l&eacute;phone des interlocuteurs. </li> </ul> </div> <!-- /.grey box--> <h4>Afin d&rsquo;assumer la responsabilit&eacute; du t&eacute;l&eacute;phone et du service Fido d'une autre personne (num&eacute;ro de t&eacute;l&eacute;phone, forfait), voici ce que vous devez faire :</h4> <ul> <li>Demandez au titulaire du compte Fido de composer sans frais le<strong> 6-1-1</strong> &agrave; partir d&rsquo;un t&eacute;l&eacute;phone Fido (ou le <strong>1-888-482-3436</strong> de tout autre t&eacute;l&eacute;phone) et de demander au conseiller du Service &agrave; la client&egrave;le de consigner au compte le fait que le titulaire souhaite vous transf&eacute;rer la responsabilit&eacute; du t&eacute;l&eacute;phone et du service Fido. <ul> <li>Le titulaire actuel devra donner votre nom complet. </li> </ul> </li> <li>Vous devrez ensuite communiquer avec le Service &agrave; la client&egrave;le et demander &agrave; un conseiller de terminer le transfert. </li> </ul> </div> </div> </div> <!-- faq 4 end --></div> <!-- /.bloc_content --></div> <!-- /.support_6 --> responsabilité Service mensuel téléphone 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

How to change your phone and account ownership

Monthly service

Fido allows you to transfer your services to someone else who is interested in taking the responsibility of your services. Your account balance must be current for the transfer to be allowed.

Fido customers wanting to transfer phone and services to someone else

Things to Know

  • The person who wants to take your Fido Service will need to call Customer Service by calling 6-1-1 free of charge from a Fido phone (or 1-888-481-3436 from another phone).
  • Your Fido Service and phone number will remain under your name until the transfer is completed, and you’ll be responsible for any charges incurred until then.
  • If the interested person does not have a Fido account yet, they must open an account at the moment they contact Fido.
  • Your final invoice will be prorated based on the amount of days you had the service. Learn more about your final bill.

If you want to give your Fido phone and also transfer your Fido Service (phone number, plan and Fido Agreement, if applicable) you must:

  • Call 6-1-1 free of charge from your Fido phone (or 1-888-481-3436 from another phone).
  • Ask the customer service representative to indicate in your account the name of the person you want to transfer your service to.

Taking ownership of an existing Fido Service

If you want to take ownership of someone else’s Fido service, refer to the following information :

Things to Know

  • You must be of legal age and undergo a credit evaluation.
  • By taking over the responsibility of someone else’s account, you will have to pay the Early Cancellation Fees (ECF) or Device Savings Recovery Fees (DSRF) if applicable, should you decide to cancel before the Fido Agreement end date.
  • If the previous account holder had Voice Messaging, then all saved messages, greeting messages, voice signatures and access codes will be lost and automatically reinitialized. For the Name Display service, there is a delay of up to 24 hours before the new account holder’s name appears on outgoing calls.
  • Your first invoice will be prorated based on the number of days you have until the end of your bill cycle. Learn more about your first bill.
  • If you don't have a Fido account yet, you must open an account at the moment you contact Fido.

To take ownership of someone else’s phone and Fido Service (phone number, plan and Fido Agreement if applicable) you must:

  • Ask the Fido account owner to call 6-1-1 free of charge from a Fido phone (or 1-888-481-3436 from another phone) and ask the customer service representative to indicate in the account that he or she wants to transfer ownership of the Fido Service and phone to you.
    • The current owner will need to provide your full name.
  • You’ll then need to call customer service and ask the representative to complete the transfer to you.
 

Prepaid service

Fido allows you to transfer your services to someone else who is interested in taking over the responsibility of your prepaid service.

Fido customers wanting to transfer phone and services to someone else

Things to Know

  • The person who wants to take your Fido Service will need to contact Customer Service by calling 6-1-1 free of charge from a Fido phone (or 1-888-482-3436 from another phone).
  • Your Fido service and phone number will remain under your name until the transfer is completed, and you’ll be responsible for any charges incurred until then.
  • Any remaining balance or remaining minutes will be transferred to the person taking ownership of your prepaid service.
  • If you have voicemail, it will not be reset. Make sure to delete any messages that you do not wish to keep.

If you want to give your Fido phone and also transfer your Fido Service service (phone number, plan) you must:

  • Call 6-1-1 free of charge from your Fido phone (or 1-888-482-3436 from another phone).
  • Ask the customer service representative to indicate in your account the name of the person you want to transfer your service to.

Taking ownership of an existing Fido Service

If you want to take ownership of someone else’s Fido phone, refer to the following information:

Things to Know

  • Any remaining balance or remaining minutes will be transferred to the new account holder. You will be responsible for the monthly service fee on the due date, if applicable.
  • If the previous account holder had voicemail, all saved messages, greeting messages, voice signatures and access codes will remain the same. For the Name Display service there is a delay of up to 24 hours before the new account holder’s name appears on outgoing calls.

To take ownership of someone else’s phone and Fido Service (phone number, plan) you must:

  • Ask the Fido account owner to call 6-1-1, free of charge from a Fido phone (or 1-888-482-3436 from another phone) and ask the customer service representative to indicate in the account that he or she wants to transfer the Fido service and phone to you.
    • The current owner will need to provide your full name.
  • You’ll then need to call customer service and ask the representative to complete the transfer to you.