fido/content on false false [Cookie] = [dtCookie=575FF50E5AAD9905799BE7E3E5E2AECE] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-944135243] [True-Client-IP] = [54.234.228.78] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-469373354;90549326;2;-469373354;90549326;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.234.228.78, 184.51.35.233] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.234.228.78, 184.51.35.233] content auto-refill-prepaid MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions support getcurious_faq Store Locator storelocator easyloginriverpage fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on 575FF50E5AAD9905799BE7E3E5E2AECE

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie=575FF50E5AAD9905799BE7E3E5E2AECE] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-944135243] [True-Client-IP] = [54.234.228.78] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-469373354;90549326;2;-469373354;90549326;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.234.228.78, 184.51.35.233] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.234.228.78, 184.51.35.233] content auto-refill-prepaid on 575FF50E5AAD9905799BE7E3E5E2AECE /default/main/internet/fido/WORKAREA/common en_US j6ho4rmc 2017-08-24 18:32:50 site/support j6ho4rmc templatedata/site/support/data/billing-account/auto-refill-prepaid 1503613970 2017-09-01 02:04:08 /default/main/internet/fido/STAGING /default/main/internet/fido auto-refill-prepaid 1503703142532 2017-09-01 02:04:08 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/auto-refill-prepaid templatedata/site/support/data/billing-account/auto-refill-prepaid true auto-refill-prepaid ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing Management prepaid Wireless 174 How to refill your Fido Prepaid Account | Fido Support How to register prepaid account for Auto Refill in My Account or how to make one-time refill via voucher, Interac Online or credit card. How to Refill or Auto Refill Your Account <h3>Use Auto Refill (recommended)</h3> <p>We recommend using the Auto Refill option because we&rsquo;ll refill your account before you run out. You won&rsquo;t have to worry <a href="/consumer/content/insufficient-balance ">about insufficient funds</a> or your balance expiring. There are two options:</p> <ul> <li><strong>Low Balance option:</strong>&nbsp;with this option, your account will automatically be refilled with the amount you select (same as voucher values) whenever your account balance is about to expire or if your balance falls below $1.</li> <li><strong>Recurring option:</strong>&nbsp;Ideal for those on a By the Month plan or with a monthly add-on. Auto Refill will charge your credit card for the amount of the monthly plan and/or add-ons on their respective due dates as they may be different. Combine it with the Low Balance option to cover pay-per-use fees and 9-1-1 charges.</li> </ul> <p><strong>Things to Know</strong></p> <ul> <li>The name and address of your prepaid account must match the information registered with your credit card&rsquo;s financial institution.</li> <li>You must be the primary cardholder.</li> <li>The credit card must be issued by a Canadian financial institution. We aren&rsquo;t able to accept Prepaid Visa, Visa Debit, Debit MasterCard, international and third party credit cards at this time.</li> </ul> <p><strong>How to register for Auto Refill</strong></p> <ul> <li>Before registering for Auto Refill you will need to register your credit card with Fido. You can do this by accessing the <strong>Refill Now</strong> button via the My Account Overview page, then selecting the Auto Refill option that suits you. This process can take up to 48 hours.</li> <li>To sign up, modify or cancel Auto Refill, visit the Refill section in My Account or dial <strong>*611</strong>.</li> </ul> <div class="gray-bg"> <h3>Or make a one-time refill</h3> <p>There are several ways to do a one-time refill. Click on the method of payment to learn more.</p> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Using Interac&reg;&nbsp;Online</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>With <a href="http://www.interac.ca/en/interac-online/interac-online-for-consumers"><strong>Interac Online</strong></a>, you can refill your Fido prepaid plan directly from your bank account if you bank with Scotia Bank<sup>TM</sup>, RBC<sup>TM</sup>&nbsp;Royal Bank, TD<sup>TM</sup>, Bank of Canada or BMO<sup>TM</sup>&nbsp;Bank of Montreal.</p> <p><strong>Keep in mind:</strong> if your debit card also features a Visa Debit or Debit MasterCard logo you might not be able to make a one-time refill from that account.</p> <ol> <li>Log into&nbsp;My Account.</li> <li>From your <strong>Overview</strong>, select the <strong>REFILL NOW</strong> button.</li> <li>Select <strong>One-time Refill</strong>, then select <strong>Interac</strong>. You&rsquo;ll be redirected to a page where you can select your bank.</li> <li>Once you&rsquo;ve selected your bank, choose the account you&rsquo;d like to use to pay for your refill.</li> <li>Once you&rsquo;ve chosen your account you&rsquo;ll be redirected back to a Fido confirmation page.</li> </ol> <p>&nbsp;</p> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Using your credit card</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Register your credit card once and refill your account directly from your phone or on fido.ca in just a couple easy steps.</p> <p>Step 1: Register your card in My Account on fido.ca</p> <p><strong>Things to Know</strong></p> <ul> <li>The name and address of your prepaid account must match the information registered with your credit card&rsquo;s financial institution.</li> <li>You must be the primary cardholder.</li> <li>The credit card must be issued by a Canadian financial institution. We aren&rsquo;t able to accept Prepaid Visa, Visa Debit, Debit MasterCard, international and third party credit cards at this time.</li> <li>Before doing a one-time credit card refill, you must first register your credit card with Fido. You can do this by accessing the <strong>Refill Now</strong> button via the My Account Overview page, then selecting the credit card option in the <strong>One-time refill</strong> tab. This process can take up to 48 hours.</li> </ul> <p>Step 2: Choose from 3 easy ways to refill your account:</p> <ol> <li>Log in to <a href="/pages/#/my-account/overview">My Account</a> and select Credit Card in the Refill section, or</li> <li>Call <strong>*611</strong> and select <strong>1</strong> for the Refill menu, or</li> <li>Call one of the star codes (the associated amount will be added to your account instantly) <ul> <li>Call the star code of your choice from your phone and you'll be immediately directed to the appropriate menu.</li> <li>Enter your 4-digit PIN code (hint: we sent you a text with your PIN when you activated).</li> <li>Confirm the transaction.</li> </ul> </li> </ol> <table class="table-calls-forwarding" border="0"> <thead> <tr> <th><strong>Star codes</strong></th><th><strong>Refill amounts</strong></th><th><strong>Expiry</strong></th> </tr> </thead> <tbody> <tr> <td>*110</td> <td>$10</td> <td>Valid for 30 days</td> </tr> <tr> <td>*120</td> <td>$20</td> <td>Valid for 30 days</td> </tr> <tr> <td>*130</td> <td>$30</td> <td>Valid for 30 days</td> </tr> <tr> <td>*150</td> <td>$50</td> <td>Valid for 60 days</td> </tr> <tr> <td>*100</td> <td>$100</td> <td>Valid for 365 days</td> </tr> </tbody> </table> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Redeeming a voucher</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Prepaid airtime vouchers come in denominations of $10, $20, $30, $50 and $100 and can be purchased at all Fido points of sale and most drugstores, gas stations, convenience stores, electronics stores and post office locations</p> <p>There are 3 options you can choose to refill your account with a voucher:</p> <ul> <li><strong>Dial *114*</strong> <ul> <li>Then your 14 digit voucher number, then # with no spaces between, as if you were making a call. Example: [*114*][14-digit voucher number][#]</li> <li>Press the&nbsp;<strong>Call</strong>&nbsp;or&nbsp;<strong>Send</strong>&nbsp;button.</li> <li>Please note that this service is not available with Windows phones.</li> </ul> </li> <li><strong>Call *868</strong> <ul> <li>Call <strong>*868</strong> from your phone and you'll be immediately directed to the appropriate menu.</li> </ul> </li> <li><strong>Log into My Account on fido.ca and enter your 14-digit secret number</strong> <ul> <li>Access the <strong>Refill Now</strong> button via the Overview page in My Account.</li> <li>Then select the <strong>Redeem Voucher</strong> option.</li> <li>Enter the 14-digit code that appears on your receipt when prompted.</li> </ul> </li> </ul> </div> </div> </div> <!-- faq 3 end --></div> Prepaid Refill Auto Refill Top Up Activate Réapprovisionner et Auto Recharge | Soutien Fido Comment s’inscrire au service Auto Recharge à partir de Mon compte ou comment effectuer un réapprovisionnement ponctuel au moyen d’une carte de temps d’antenne, du service Interac en ligne ou d’une carte de crédit. Comment réapprovisionner votre compte ou utiliser le service Auto Recharge <h3>Utiliser le service Auto Recharge (recommand&eacute;)</h3> <p>Nous recommandons d&rsquo;utiliser le service Auto Recharge, puisqu&rsquo;il vous permettra de r&eacute;approvisionner votre compte avant que les fonds ne s&rsquo;&eacute;puisent. Vous n&rsquo;aurez plus &agrave; vous soucier d&rsquo;un <a href="/consumer/content/insufficient-balance">solde insuffisant</a> ou de l&rsquo;expiration de votre solde. Il y a deux options:</p> <ul> <li><strong>Option solde 1 $:</strong>&nbsp;Gr&acirc;ce &agrave; cette option, le montant de r&eacute;approvisionnement que vous choisissez (&eacute;quivalant aux valeurs des cartes de temps d&rsquo;antenne) sera automatiquement vers&eacute; dans votre compte lorsque votre solde sera sur le point d&rsquo;expirer OU inf&eacute;rieur &agrave; 1&nbsp;$.</li> <li><strong>Option r&eacute;currente:</strong>&nbsp;Cette option est tout indiqu&eacute;e pour les utilisateurs abonn&eacute;s &agrave; un forfait au mois ou &agrave; une option mensuelle. Avec le service Auto Recharge, les frais pour le forfait mensuel et (ou) les options mensuelles seront port&eacute;s &agrave; votre carte de cr&eacute;dit &agrave; leur date d&rsquo;&eacute;ch&eacute;ance respective, puisqu&rsquo;elles peuvent diff&eacute;rer. Jumelez cette option avec l&rsquo;Option solde 1&nbsp;$ afin de couvrir les frais &agrave; l&rsquo;utilisation et ceux d&eacute;coulant du service d&rsquo;urgence 9-1-1.</li> </ul> <p><strong>Ce qu&rsquo;il faut savoir</strong></p> <ul> <li>Le nom et l&rsquo;adresse de votre compte pr&eacute;pay&eacute; doivent correspondre aux renseignements que poss&egrave;de l&rsquo;institution financi&egrave;re de votre carte de cr&eacute;dit.</li> <li>Vous devez &ecirc;tre le titulaire principal de votre carte.</li> <li>La carte de cr&eacute;dit doit &ecirc;tre &eacute;mise par une institution financi&egrave;re canadienne. &Agrave; l&rsquo;heure actuelle, on n&rsquo;est pas en mesure d&rsquo;accepter des paiements par carte Visa pr&eacute;pay&eacute;e, carte Visa D&eacute;bit, carte D&eacute;bit MasterCard, carte de cr&eacute;dit internationale ou carte de cr&eacute;dit tierce.</li> </ul> <p>Comment s&rsquo;inscrire au service Auto Recharge</p> <ul> <li>Avant de vous inscrire au service Auto Recharge, vous devrez enregistrer votre carte de cr&eacute;dit aupr&egrave;s de Fido. Il suffit d&rsquo;acc&eacute;der au bouton <strong>R&eacute;approvisionner maintenant</strong>, &agrave; la page <strong>Aper&ccedil;u de Mon compte</strong>, puis de choisir l&rsquo;option Auto Recharge d&eacute;sir&eacute;e. Ce processus peut prendre jusqu&rsquo;&agrave; 48 heures.</li> <li>Pour vous inscrire &agrave; Auto Recharge, modifier votre abonnement ou l&rsquo;annuler, consultez la section <strong>R&eacute;approvisionner</strong> dans Mon compte ou composez <strong>*611</strong>.</li> </ul> <h3>Ou faire un r&eacute;approvisionnement ponctuel</h3> <p>Il y a plusieurs fa&ccedil;ons de faire un r&eacute;approvisionnement ponctuel. Cliquez sur le mode de paiement pour en savoir plus.</p> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Utiliser Interac<sup>MD</sup> en ligne</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Avec <a href="http://www.interac.ca/en/interac-online/interac-online-for-consumers">Interac en ligne</a>, vous pouvez recharger votre forfait pr&eacute;pay&eacute; Fido directement &agrave; partir de votre compte bancaire si vous &ecirc;tes un client de la Banque Scotia<sup>MC</sup>, de RBC<sup>MC</sup> Banque Royale, de TD<sup>MC</sup> Canada Trust ou de BMO<sup>MC</sup> Banque de Montr&eacute;al.</p> <p>Sachez que si votre carte de d&eacute;bit porte &eacute;galement le logo de Visa D&eacute;bit ou de D&eacute;bit MasterCard, vous pourriez ne pas &ecirc;tre en mesure d&rsquo;effectuer une recharge ponctuelle &agrave; partir de ce compte.</p> <ol> <li>Acc&eacute;dez &agrave;&nbsp;<a href="/pages/#/login?m=login">Mon compte</a></li> <li>&Agrave; partir de la page <strong>Aper&ccedil;u</strong>, s&eacute;lectionnez le bouton <strong>R&Eacute;APPROVISIONNER MAINTENANT</strong>.</li> <li>S&eacute;lectionnez One-time Refill [<strong>R&eacute;approvisionnement ponctuel</strong>], puis <strong>Interac</strong>. Vous serez redirig&eacute; &agrave; la page o&ugrave; vous pourrez choisir votre institution financi&egrave;re.</li> <li>Une fois votre institution financi&egrave;re s&eacute;lectionn&eacute;e, choisissez le compte &agrave; partir duquel vous paierez votre recharge.</li> <li>Une fois le compte s&eacute;lectionn&eacute;, vous serez redirig&eacute; &agrave; la page de confirmation de Fido.</li> </ol></div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Utiliser votre carte de cr&eacute;dit</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Inscrivez votre carte de cr&eacute;dit une fois et r&eacute;approvisionnez votre compte directement &agrave; partir de votre t&eacute;l&eacute;phone ou de fido.ca en quelques &eacute;tapes seulement.</p> <p>&Eacute;tape 1&nbsp;: Inscrivez votre carte dans Mon compte sur fido.ca</p> <p><strong>Ce qu&rsquo;il faut savoir</strong></p> <ul> <li>Le nom et l&rsquo;adresse de votre compte pr&eacute;pay&eacute; doivent correspondre aux renseignements que poss&egrave;de l&rsquo;institution financi&egrave;re de votre carte de cr&eacute;dit.</li> <li>Vous devez &ecirc;tre le titulaire principal de votre carte.</li> <li>La carte de cr&eacute;dit doit &ecirc;tre &eacute;mise par une institution financi&egrave;re canadienne. &Agrave; l&rsquo;heure actuelle, on n&rsquo;est pas en mesure d&rsquo;accepter des paiements par carte Visa pr&eacute;pay&eacute;e, carte Visa D&eacute;bit, carte D&eacute;bit MasterCard, carte de cr&eacute;dit internationale ou carte de cr&eacute;dit tierce.</li> <li>Avant de proc&eacute;der &agrave; un r&eacute;approvisionnement ponctuel avec votre carte de cr&eacute;dit, vous devrez l&rsquo;inscrire aupr&egrave;s de Fido. Il suffit de cliquer sur le bouton <strong>R&eacute;approvisionner maintenant</strong>, qui se trouve &agrave; la page Aper&ccedil;u de Mon compte, puis de choisir l&rsquo;option de carte de cr&eacute;dit sous l&rsquo;onglet <strong>R&eacute;approvisionnement ponctuel</strong>. Ce processus peut prendre jusqu&rsquo;&agrave; 48 heures.</li> </ul> <p>&Eacute;tape 2&nbsp;: Choisir l&rsquo;une des trois fa&ccedil;ons de r&eacute;approvisionner votre compte:</p> <ol> <li>Acc&eacute;dez &agrave; <a href="/web/page/portal/Fido/Ecare_Standalone">Mon compte</a> et s&eacute;lectionnez <strong>Carte de cr&eacute;dit</strong> dans la section R&eacute;approvisionner, ou</li> <li>Composez <strong>*611</strong> et faites le <strong>1</strong> pour le menu de r&eacute;approvisionnement, ou</li> <li>Composez l&rsquo;un des codes &eacute;toile (le montant en question sera ajout&eacute; &agrave; votre compte de fa&ccedil;on instantan&eacute;e) <ul> <li>Composez le code &eacute;toile de votre choix sur votre t&eacute;l&eacute;phone pour &ecirc;tre dirig&eacute; imm&eacute;diatement vers le menu appropri&eacute;.</li> <li>Entrez votre NIP &agrave; quatre chiffres (indice&nbsp;: vous avez re&ccedil;u un message texte comprenant votre NIP au moment de votre mise en service).</li> <li>Confirmez la transaction.</li> </ul> </li> </ol> <table class="table-calls-forwarding" border="0"> <thead> <tr> <th><strong>Code &eacute;toile</strong></th><th><strong>Montant du r&eacute;approvisionnement</strong></th><th><strong>Expiration</strong></th> </tr> </thead> <tbody> <tr> <td>*110</td> <td>10 $</td> <td>Valable pendant 30&nbsp;jours</td> </tr> <tr> <td>*120</td> <td>20 $</td> <td>Valable pendant 30&nbsp;jours</td> </tr> <tr> <td>*130</td> <td>30 $</td> <td>Valable pendant 30&nbsp;jours</td> </tr> <tr> <td>*150</td> <td>50 $</td> <td>Valable pendant 60&nbsp;jours</td> </tr> <tr> <td>*100</td> <td>100 $</td> <td>Valable pendant 365&nbsp;jours</td> </tr> </tbody> </table> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Utiliser une carte de temps d&rsquo;antenne</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Les cartes de temps d&rsquo;antenne pr&eacute;pay&eacute;es sont offertes pour des montants de 10&nbsp;$, 20&nbsp;$, 30&nbsp;$, 50&nbsp;$ et 100&nbsp;$ et peuvent &ecirc;tre achet&eacute;es &agrave; n&rsquo;importe quel point de vente Fido et dans la plupart des pharmacies, des stations d&rsquo;essence, des d&eacute;panneurs, des boutiques d&rsquo;articles &eacute;lectroniques et des bureaux de poste.</p> <p>Vous pouvez choisir parmi l&rsquo;une des trois options suivantes pour r&eacute;approvisionner votre compte au moyen d&rsquo;une carte de temps d&rsquo;antenne:</p> <ul> <li><strong>Composez *114</strong> <ul> <li>Puis entrez le num&eacute;ro &agrave; 14&nbsp;chiffres de votre carte de temps d&rsquo;antenne suivi, sans espace, du carr&eacute; (#), comme si vous composiez un num&eacute;ro de t&eacute;l&eacute;phone. Exemple&nbsp;: [*114*][num&eacute;ro de 14&nbsp;chiffres de la carte de temps d&rsquo;antenne][#]</li> <li>Appuyez sur le bouton d&rsquo;<strong>appel</strong> ou d&rsquo;<strong>envoi</strong>.</li> <li>Veuillez prendre note que ce service n&rsquo;est pas offert pour les appareils Windows.</li> </ul> </li> <li><strong>Composez&nbsp;*868</strong> <ul> <li>Composez <strong>*868</strong> sur votre t&eacute;l&eacute;phone pour &ecirc;tre dirig&eacute; imm&eacute;diatement vers le menu appropri&eacute;.</li> </ul> </li> <li><strong>Acc&eacute;dez &agrave; Mon compte sur fido.ca et entrez votre num&eacute;ro secret &agrave; 14&nbsp;chiffres</strong> <ul> <li>Cliquez sur le bouton <strong>R&eacute;approvisionner maintenant</strong> &agrave; la page Aper&ccedil;u de Mon compte.</li> <li>Choisissez ensuite l&rsquo;option <strong>Utiliser une carte de temps d&rsquo;antenne</strong>.</li> <li>Entrez le num&eacute;ro secret &agrave; 14 chiffres qui figure sur votre re&ccedil;u lorsqu&rsquo;on vous le demande.</li> </ul> </li> </ul> </div> </div> </div> <!-- faq 3 end --> prépayé, Activer Auto Recharge réapprovisionner Activer 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

How to Refill or Auto Refill Your Account

Use Auto Refill (recommended)

We recommend using the Auto Refill option because we’ll refill your account before you run out. You won’t have to worry about insufficient funds or your balance expiring. There are two options:

  • Low Balance option: with this option, your account will automatically be refilled with the amount you select (same as voucher values) whenever your account balance is about to expire or if your balance falls below $1.
  • Recurring option: Ideal for those on a By the Month plan or with a monthly add-on. Auto Refill will charge your credit card for the amount of the monthly plan and/or add-ons on their respective due dates as they may be different. Combine it with the Low Balance option to cover pay-per-use fees and 9-1-1 charges.

Things to Know

  • The name and address of your prepaid account must match the information registered with your credit card’s financial institution.
  • You must be the primary cardholder.
  • The credit card must be issued by a Canadian financial institution. We aren’t able to accept Prepaid Visa, Visa Debit, Debit MasterCard, international and third party credit cards at this time.

How to register for Auto Refill

  • Before registering for Auto Refill you will need to register your credit card with Fido. You can do this by accessing the Refill Now button via the My Account Overview page, then selecting the Auto Refill option that suits you. This process can take up to 48 hours.
  • To sign up, modify or cancel Auto Refill, visit the Refill section in My Account or dial *611.

Or make a one-time refill

There are several ways to do a one-time refill. Click on the method of payment to learn more.

Using Interac® Online

With Interac Online, you can refill your Fido prepaid plan directly from your bank account if you bank with Scotia BankTM, RBCTM Royal Bank, TDTM, Bank of Canada or BMOTM Bank of Montreal.

Keep in mind: if your debit card also features a Visa Debit or Debit MasterCard logo you might not be able to make a one-time refill from that account.

  1. Log into My Account.
  2. From your Overview, select the REFILL NOW button.
  3. Select One-time Refill, then select Interac. You’ll be redirected to a page where you can select your bank.
  4. Once you’ve selected your bank, choose the account you’d like to use to pay for your refill.
  5. Once you’ve chosen your account you’ll be redirected back to a Fido confirmation page.

 

Using your credit card

Register your credit card once and refill your account directly from your phone or on fido.ca in just a couple easy steps.

Step 1: Register your card in My Account on fido.ca

Things to Know

  • The name and address of your prepaid account must match the information registered with your credit card’s financial institution.
  • You must be the primary cardholder.
  • The credit card must be issued by a Canadian financial institution. We aren’t able to accept Prepaid Visa, Visa Debit, Debit MasterCard, international and third party credit cards at this time.
  • Before doing a one-time credit card refill, you must first register your credit card with Fido. You can do this by accessing the Refill Now button via the My Account Overview page, then selecting the credit card option in the One-time refill tab. This process can take up to 48 hours.

Step 2: Choose from 3 easy ways to refill your account:

  1. Log in to My Account and select Credit Card in the Refill section, or
  2. Call *611 and select 1 for the Refill menu, or
  3. Call one of the star codes (the associated amount will be added to your account instantly)
    • Call the star code of your choice from your phone and you'll be immediately directed to the appropriate menu.
    • Enter your 4-digit PIN code (hint: we sent you a text with your PIN when you activated).
    • Confirm the transaction.
Star codesRefill amountsExpiry
*110 $10 Valid for 30 days
*120 $20 Valid for 30 days
*130 $30 Valid for 30 days
*150 $50 Valid for 60 days
*100 $100 Valid for 365 days

Redeeming a voucher

Prepaid airtime vouchers come in denominations of $10, $20, $30, $50 and $100 and can be purchased at all Fido points of sale and most drugstores, gas stations, convenience stores, electronics stores and post office locations

There are 3 options you can choose to refill your account with a voucher:

  • Dial *114*
    • Then your 14 digit voucher number, then # with no spaces between, as if you were making a call. Example: [*114*][14-digit voucher number][#]
    • Press the Call or Send button.
    • Please note that this service is not available with Windows phones.
  • Call *868
    • Call *868 from your phone and you'll be immediately directed to the appropriate menu.
  • Log into My Account on fido.ca and enter your 14-digit secret number
    • Access the Refill Now button via the Overview page in My Account.
    • Then select the Redeem Voucher option.
    • Enter the 14-digit code that appears on your receipt when prompted.
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