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Support

How to Refill or Auto Refill Your Account

Use Auto Refill (recommended)

We recommend using the Auto Refill option because we’ll refill your account before you run out. You won’t have to worry about insufficient funds or your balance expiring. There are two options:

  • Low Balance option: with this option, your account will automatically be refilled with the amount you select (same as voucher values) whenever your account balance is about to expire or if your balance falls below $1.
  • Recurring option: Ideal for those on a By the Month plan or with a monthly add-on. Auto Refill will charge your credit card for the amount of the monthly plan and/or add-ons on their respective due dates as they may be different. Combine it with the Low Balance option to cover pay-per-use fees and 9-1-1 charges.

Things to Know

  • The name and address of your prepaid account must match the information registered with your credit card’s financial institution.
  • You must be the primary cardholder.
  • The credit card must be issued by a Canadian financial institution. We aren’t able to accept Prepaid Visa, Visa Debit, Debit MasterCard, international and third party credit cards at this time.

How to register for Auto Refill

  • Before registering for Auto Refill you will need to register your credit card with Fido. You can do this by accessing the Refill Now button via the My Account Overview page, then selecting the Auto Refill option that suits you. This process can take up to 48 hours.
  • To sign up, modify or cancel Auto Refill, visit the Refill section in My Account or dial *611.

Or make a one-time refill

There are several ways to do a one-time refill. Click on the method of payment to learn more.

Using Interac® Online

With Interac Online, you can refill your Fido prepaid plan directly from your bank account if you bank with Scotia BankTM, RBCTM Royal Bank, TDTM, Bank of Canada or BMOTM Bank of Montreal.

Keep in mind: if your debit card also features a Visa Debit or Debit MasterCard logo you might not be able to make a one-time refill from that account.

  1. Log into My Account.
  2. From your Overview, select the REFILL NOW button.
  3. Select One-time Refill, then select Interac. You’ll be redirected to a page where you can select your bank.
  4. Once you’ve selected your bank, choose the account you’d like to use to pay for your refill.
  5. Once you’ve chosen your account you’ll be redirected back to a Fido confirmation page.

 

Using your credit card

Register your credit card once and refill your account directly from your phone or on fido.ca in just a couple easy steps.

Step 1: Register your card in My Account on fido.ca

Things to Know

  • The name and address of your prepaid account must match the information registered with your credit card’s financial institution.
  • You must be the primary cardholder.
  • The credit card must be issued by a Canadian financial institution. We aren’t able to accept Prepaid Visa, Visa Debit, Debit MasterCard, international and third party credit cards at this time.
  • Before doing a one-time credit card refill, you must first register your credit card with Fido. You can do this by accessing the Refill Now button via the My Account Overview page, then selecting the credit card option in the One-time refill tab. This process can take up to 48 hours.

Step 2: Choose from 3 easy ways to refill your account:

  1. Log in to My Account and select Credit Card in the Refill section, or
  2. Call *611 and select 1 for the Refill menu, or
  3. Call one of the star codes (the associated amount will be added to your account instantly)
    • Call the star code of your choice from your phone and you'll be immediately directed to the appropriate menu.
    • Enter your 4-digit PIN code (hint: we sent you a text with your PIN when you activated).
    • Confirm the transaction.
Star codesRefill amountsExpiry
*110 $10 Valid for 30 days
*120 $20 Valid for 30 days
*130 $30 Valid for 30 days
*150 $50 Valid for 60 days
*100 $100 Valid for 365 days

Redeeming a voucher

Prepaid airtime vouchers come in denominations of $10, $20, $30, $50 and $100 and can be purchased at all Fido points of sale and most drugstores, gas stations, convenience stores, electronics stores and post office locations

There are 3 options you can choose to refill your account with a voucher:

  • Dial *114*
    • Then your 14 digit voucher number, then # with no spaces between, as if you were making a call. Example: [*114*][14-digit voucher number][#]
    • Press the Call or Send button.
    • Please note that this service is not available with Windows phones.
  • Call *868
    • Call *868 from your phone and you'll be immediately directed to the appropriate menu.
  • Log into My Account on fido.ca and enter your 14-digit secret number
    • Access the Refill Now button via the Overview page in My Account.
    • Then select the Redeem Voucher option.
    • Enter the 14-digit code that appears on your receipt when prompted.
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