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Support

Administrative charges

If you subscribe to Fido, you may be subject to the following administrative charges for administration or account processing activities in connection with your account, as applicable. All charges are subject to change.

Name of Charge Amount Description
Bill Reprint Charge $15.00 Charged when you request a bill reprint from Customer Care.
Transaction Fee - Hardware $30.00

Fido postpaid mobile plans – one-time fee applicable for the processing of phone upgrades. Waive the $30 Transaction Fee when you buy online. Internet win!

This fee can only be waived for existing customers (new activations or activations of additional lines cannot be made online and the Transaction fee will not be waived)

Wireless Telephone Number Change $35.00

One-time fee applicable for the processing of your wireless telephone number change.

Perform a wireless telephone number change online through Fido MyAccount and waive the asssociated $35 fee. Another internet win!

Restoral Fee/Account Processing Fee* $35.00 Charged when your wireless service is restored after being suspended or terminated for non-payment.
Returned Payment/Cheque Charge* $25.00 Charged when the a preauthorized payment is denied or a cheque that you have sent to us has been returned, which could be due to NSF (Non Sufficient Funds) in your account, ACL (Account Closed) or CNT (Cannot Trace).
*Charges not applicable to Residents of Québec.
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