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Support

Activate online billing

Online billing is a free service that allows you to view your monthly bills directly on fido.ca. Online billing is available for both active and cancelled accounts. If you share our concern for the environment, please use Online Billing and help save trees by using less paper.

All you have to do is register and you’ll have direct access to your invoices from anywhere you have internet access. We’ll send you an e-mail every month notifying you that your invoice is available, and you can then easily and securely view and pay your invoice online.

How to activate Online Billing:

  1. Log in to My Account.
  2. Select Profile from the top navigation bar.
  3. Select your account from the dropdown menu.
  4. Scroll down to Billing and click the green pen to enable editing.
  5. Select the online billing option.
  6. Click Save.

Things to keep in mind…

  • You must be the account holder to register for online billing.
  • Once registered, you’ll no longer receive paper bills. After registration, your next bill will be available online.
  • You'll receive an email each month advising you when your bill is ready online.
  • Bills will remain available online for up to 18 months after their issuance date.
  • A notification will be sent to the email address associated with the account.
  • Your online bill will contain the same information as a paper bill and can be printed for your records if necessary.
  • Printed online bills will not be accepted at any financial institution (ATM or teller) since they are not encoded for payments. This means that if you bring your printed online bill to a bank teller in order to pay your bill, they will need to input the account number for Fido into their system manually.
  • You’ll need Adobe Acrobat 3.0 or higher to view your bills in PDF format.
  • Cancelled accounts will have limited access to their account information, but account holders can still view and make payments on bills for their last 18 months of activity.

Now that you’re set up with online billing, learn how to view or print your bill online .

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