fido/content on false false [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (http://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [1250306868] [True-Client-IP] = [54.224.111.99] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-127682174;327911463;2;-127682174;327911463;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.224.111.99, 23.79.255.174] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.224.111.99, 23.79.255.174] content 911-emergency-service MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions support getcurious_faq Store Locator storelocator easyloginriverpage fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (http://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [1250306868] [True-Client-IP] = [54.224.111.99] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-127682174;327911463;2;-127682174;327911463;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.224.111.99, 23.79.255.174] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.224.111.99, 23.79.255.174] content 911-emergency-service on /default/main/internet/fido/WORKAREA/common en_US j8tv4fp8 2017-12-08 10:43:13 true site/support j8tv4fp8 templatedata/site/support/data/mobile/911-emergency-service 1521144169 2018-03-15 16:03:18 /default/main/internet/fido/STAGING /default/main/internet/fido 911-emergency-service 1521059764686 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/911-emergency-service 2018-03-15 16:03:18 templatedata/site/support/data/mobile/911-emergency-service 1 true 911-emergency-service ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile GetStarted customer faqs 1512747566486 911 Emergency Service | Fido Support Fido customers that require emergency assistance can dial 9-1-1 any time, free of charge on the Fido network. 911 Emergency Service <p><!--<mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script>--></p> <p>Fido customers that require emergency assistance can dial 9-1-1 any time, free of charge on the Fido network.</p> <p>Depending on your location, calls are connected to the 9-1-1 service provided by the municipality or province or a local emergency service provider suited to handle the situation (e.g. a local police department).</p> <div class="faq-container"> <div class="faq-question"> <h4>Tips for using 9-1-1</h4> </div> <div id="answer1" class="collapse"> <div class="faq-answer"> <ul> <li>Always provide your name, wireless phone number and location you are calling from.</li> <li>Speak clearly. Unlike wireline-based E9-1-1, the emergency operator does not know your actual location until you provide this information.</li> <li>Stay on the line for as long as the 9-1-1 operator requires.</li> <li>Leave your handset turned on after hanging up in case the 9-1-1 operator needs to call you back.</li> <li>Do not set 9-1-1 into your speed dial. This can lead to accidental calls that take up valuable emergency resources.</li> <li>Calls to 9-1-1 from your wireless phone are subject to the same limitations as regular wireless calls. If you are underground or too far from a wireless network antenna, the quality of your call may be affected or you may not be able to connect to the network.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h4>Wireless E9-1-1</h4> </div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p><strong>IMPORTANT INFORMATION ABOUT 9-1-1 SERVICES AVAILABLE THROUGH FIDO</strong></p> <p>Any wireless phone registered on the Fido network can be used to dial 9-1-1 for assistance in the case of an emergency. 9-1-1 calls are automatically routed to the most appropriate public safety agency. When calling 9-1-1 always provide your name, wireless phone number and the specific location you are calling from. And remember, it's important to speak clearly. Unlike wireline-based 9-1-1, the emergency operator does not necessarily know your actual location until you provide this information. Stay on the line for as long as the 9-1-1 operator requires. Calls to 9-1-1 are free so take all the time that you need. Leave your handset turned on after hanging up in case the 9-1-1 operator needs to call you back. Please do not program 9-1-1 into your speed dial. This can lead to accidental calls that take up valuable emergency resources. Calls to 9-1-1 from your wireless phone are subject to the same limitations as regular wireless calls. For example, if you are underground or too far from a wireless network antenna, the quality of your call may be affected, or you may not be able to connect to the network.</p> <br /> <p><strong>PHASE ONE OF ENHANCED 9-1-1</strong></p> <p>Phase One of Enhanced 9-1-1 or E9-1-1 is designed to help 9-1-1 operators react more quickly and accurately in emergency situations. E9-1-1 provides emergency operators with the phone number of the caller and the location of the wireless network antenna receiving the call but not the caller's exact location. The caller must still provide this information. The caller's phone number allows the emergency operator to re-establish contact with the caller if the connection is lost. The wireless network antenna location helps emergency operators identify the most appropriate emergency services to dispatch.</p> <br /> <p><strong>PHASE TWO OF ENHANCED 9-1-1</strong></p> <p>Phase Two of Enhanced 9-1-1 is designed to provide more accurate location information than Phase One. E9-1-1 emergency operators that have the necessary systems deployed will not only receive the caller's phone number, but will also receive geographic co-ordinates associated with the callers approximate location. A caller's location will be automatically determined using special technology enabled in the Fido network and in certain handsets and will help ensure that callers get the proper help as quickly as possible. Any customer registered on the Fido Wireless network in an area served by E9-1-1 that has the necessary systems deployed will have access to Phase One and Two This includes Fido Wireless customers in their local area and Fido Wireless customers visiting an area in Canada served by E9-1-1. For more information about E9-1-1 and to verify if Phase Two is deployed in your area, please visit fido.com/911.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h4>Wi-Fi Calling 9-1-1</h4> </div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p><strong>IMPORTANT INFORMATION ABOUT THE DIFFERENCES AND UNIQUE LIMITATIONS OF 9-1-1 EMERGENCY SERVICE ASSOCIATED WITH WI-FI CALLING. PLEASE READ CAREFULLY</strong></p> <p>By using Wi-Fi Calling, you acknowledge and agree to the information in this section regarding the limitations of using Wi-Fi Calling for dialing 9-1-1. If you are not comfortable with these limitations, we recommend that you not use Wi-Fi Calling, or consider an alternate means for accessing traditional 9-1-1 emergency services. We recommend you keep an alternative phone service handy to increase the reliability of your access to emergency services during any service interruption. Note: Wi-Fi Calling cannot support emergency calls made outside of Canada or the United States. Ensure you are connected to a mobile network when attempting to make an emergency call outside of Canada or the United States to be routed to the nearest emergency services. You agree to inform all people who use Wi-Fi Calling on your device of the following limitations and requirements.</p> <p><strong>A. Your 9-1-1 Emergency Address.</strong> When you first turn on Wi-Fi Calling on your device, you will be asked to provide the full address for your most likely location for your device (your &ldquo;9-1-1 Emergency Address&rdquo;). You may only register one (1) 9-1-1 Emergency Address and it must be a location in Canada or the United States. If a U.S address is entered, it must not be used for more than six (6) months of any given calendar year. If you fail to comply with this requirement or we suspect you have provided false, inaccurate or incomplete location information, we have the right to restrict your current and/or future ability to access WiFi Calling. Fido will not, however, disable your ability to place a 9-1-1 call during any such restriction.</p> <p><strong>B. Placing 9-1-1 Calls.</strong> If you dial 9-1-1 from your device using the mobile network (i.e., not using Wi-Fi Calling), your call routes automatically to the proper Public Safety Answering Point (&ldquo;PSAP&rdquo;) based on the location you are calling from. If you dial 9-1-1 while using Wi-Fi Calling, the call will try to route over the cellular network if it is available to complete the call as a Wireless E9-1-1 call, providing a more enhanced 9-1-1 service. When the cellular network is unavailable, your call routes to a specialized emergency call centre that will transfer your call to the correct PSAP by using the 9-1-1 Emergency Address you specified or based on the location you have provided to the 9-1-1 operator. When using Wi-Fi Calling to dial 9-1-1, you must immediately inform the 9-1-1 operator of your location (or the location of the emergency, if different) if you are able to do so. It is important that you do not hang up unless directly told to do so, and if disconnected, immediately dial 9-1-1 again. You should also be prepared to provide your call-back number to the 9-1-1 operator. If you use Wi-Fi Calling to dial 9-1-1 and the Wi-Fi connection is lost, your call to 9-1-1 will drop and the specialized emergency call centre and/or PSAP will not have any method of re-connecting with you. If this occurs, dial 9-1-1 again. If you disbale your cellular radio on your mobile device you may be prompted to enable the cellular signal to complete the 9-1-1 call. The option to enable your cellular radio to complete a 9-1-1 call as a wireless E9-1-1 call should always be selected.</p> <p><strong>C. Accuracy of 9-1-1 Information.</strong> You agree to provide true, accurate, current and complete 9-1-1 Emergency Address and other information to Fido, and are responsible for maintaining and updating the 9-1-1 Emergency Address associated with your device. If you do not update your 9-1-1 Emergency Address and do not correctly identify the location of the emergency, 9-1-1 calls made using Wi-Fi Calling will be routed based on your previously provided 9-1-1 Emergency Address and therefore may be routed to the incorrect PSAP for the emergency location. If you are unable to speak, the dispatcher may not be able to locate you if you have failed to update your 9-1-1 Emergency Address. You may update your 9-1-1 Emergency Address in the settings section of your device. During certain periods, updates to your 9-1-1 Emergency Address may not be reflected instantly (e.g., during IT maintenance periods). When you register or update your 9-1-1 Emergency Address, it will be validated for accuracy through a Canada Post and PSAP validation service. If the validation service is not able to recognize the proposed 9-1-1 Emergency Address you provided, you will be provided with a recommendation for correction of the 9-1-1 Emergency Address. If you choose to override the recommendation, your 9-1-1 Emergency Address may not be properly validated and updated. Therefore, in the event of an emergency, it is important to immediately inform the 9-1-1 operator of your location you are calling from (or the location of the emergency, if different). It is strongly encouraged that you always have an alternate means of accessing 9-1-1.</p> <p><strong>D. Connection Time and Technical Difficulties.</strong> For technical reasons, your 9-1-1 call may produce a busy signal or take longer to answer as compared to traditional 9-1-1 calls. The 9-1-1 service will not function if the internet access point and underlying Wi-Fi network is not configured correctly, does not have the bandwidth to carry a call, or if the Wi-Fi Calling feature is not functioning for any reason, including but not limited to, power outage, Wi-Fi or broadband service outage or suspension, network or internet congestion or disconnection, mobile network outage or service disconnection due to billing issues or breach of your Agreement.</p> <p><strong>E. Features Not Available for 9-1-1 Wi-Fi Calling.</strong> The following features will not be available for 9-1-1 WiFi Calling: Call Transfer (you cannot transfer a 9-1-1 call or transfer another call to 9-1-1); Conference Call (a 9-1-1 call cannot be included in a conference call); and Call Forwarding (you cannot forward calls to 9- 1-1). In addition, you will not be able to put a 9-1-1 call on hold. T9-1-1 Service is not available for 9-1-1 Wi-Fi Calling (you cannot communicate with 9-1-1 operators via text message for deaf, hard of hearing or speech impaired users).</p> <p><strong>F. Limitation of Liability.</strong> Fido and its service providers disclaim all responsibility for the conduct of PSAPs, all other third parties involved in the provision of emergency response services and any technical difficulties associated with the functioning of the 9-1-1 service. Fido and its service providers do not have any control over PSAPs and are therefore not responsible for whether they answer 9-1-1 calls made using Wi-Fi Calling, how they answer these calls, or how they handle these calls. Fido and its service providers rely on third parties to assist in the provision of 9-1-1 services, and disclaim any and all liability for acts or omissions by third parties in the provision of 9-1-1 services. Neither Fido nor its service providers, officers or employees may be held liable for any claim, damage, or loss (including, without limitation, legal fees) by, or on behalf of, you or any third-party user of Fido&rsquo; 9-1-1 dialing capability.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h4>T9-1-1</h4> </div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Text with 9-1-1 (T9-1-1) is a service offered to Deaf, Deafened, Hard of Hearing or Speech Impaired (DHHSI) subscribers at no additional charge.</p> <p>T9-1-1 allows you to communicate with an emergency service operator by using text messages after you dial 9-1-1.</p> <p>To learn more of where T911 is available and how to register, please go to: <a rel="noopener" href="https://www.fido.ca/consumer/accessibility/t911" target="_blank">https://www.fido.ca/consumer/accessibility/t911</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h4>How much does 9-1-1 cost</h4> </div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Table below sets out the government 9-1-1 monthly fees, applicable to all customers on a monthly plan with an invoice as well as to prepaid customers. No airtime charges apply to calls made to 9-1-1 from your Fido phone.</p> <table class="table" style="width: 100%; overflow: scroll;" border="0"> <tbody> <tr> <th>Province</th> <th>Government 9-1-1 Monthly Fee</th> </tr> <tr> <td>British Columbia, Manitoba, Ontario</td> <td>-</td> </tr> <tr> <td>Qu&eacute;bec</td> <td>46 cents</td> </tr> <tr> <td>Saskatchewan</td> <td>94 cents (effective January 1, 2018)</td> </tr> <tr> <td>Nova Scotia</td> <td>43 cents</td> </tr> <tr> <td>New Brunswick</td> <td>53 cents</td> </tr> <tr> <td>Prince Edward Island</td> <td>70 cents</td> </tr> <tr> <td>Alberta</td> <td>44 cents</td> </tr> <tr> <td>Newfoundland and Labrador</td> <td>75 cents</td> </tr> </tbody> </table> <p>In addition to these government 9-1-1 monthly fees, Fido customers on a monthly plan with an invoice offered prior to November 4, 2008, as well as all prepaid customers, pay a 75&cent; monthly Emergency Access Fee (non-government fee). This fee is charged to provide our customers with access to emergency services, it is not a government fee or a tax.</p> </div> </div> </div> 9-1-1 emergency services e911 E9-1-1 t9-1-1 911 Le service d'urgence 9-1-1 | Support Fido Les clients de Fido ayant besoin d’assistance en cas d'urgence peuvent composer le 9-1-1 gratuitement en tout temps sur le réseau Fido. Le service d'urgence 9-1-1 <p><!--<mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script>--></p> <p>Les clients de Fido ayant besoin d&rsquo;assistance en cas d'urgence peuvent composer le 9-1-1 gratuitement en tout temps sur le r&eacute;seau Fido.</p> <p>Selon la r&eacute;gion, vous &ecirc;tes mis en communication avec le service d&rsquo;urgence 9-1-1 de la municipalit&eacute; ou de la province, ou encore, votre appel est achemin&eacute; au service d&rsquo;urgence local (c.-&agrave;-d. le service de police local).</p> <div class="faq-container"> <div class="faq-question"> <h4>Conseils pour utiliser le 9-1-1</h4> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <ul> <li>Indiquez toujours votre nom, votre num&eacute;ro sans-fil et l&rsquo;endroit &agrave; partir duquel vous appelez.</li> <li>Parlez clairement. &Agrave; la diff&eacute;rence du service d&rsquo;urgence 9-1-1 &eacute;volu&eacute; par t&eacute;l&eacute;phone fixe, le t&eacute;l&eacute;phoniste ne conna&icirc;t pas votre emplacement exact &agrave; moins que vous ne le lui pr&eacute;cisiez.</li> <li>Demeurez en ligne jusqu&rsquo;&agrave; ce que le t&eacute;l&eacute;phoniste du service 9-1-1 mette fin &agrave; l&rsquo;appel.</li> <li>Apr&egrave;s avoir raccroch&eacute;, laissez votre t&eacute;l&eacute;phone allum&eacute; si jamais le t&eacute;l&eacute;phoniste du service 9-1-1 devait vous rappeler.</li> <li>Veuillez ne pas programmer le 9-1-1 dans votre m&eacute;moire de composition abr&eacute;g&eacute;e. Cela pourrait entra&icirc;ner des appels accidentels au 9-1-1, ce qui accaparerait inutilement les ressources.</li> <li>Les appels au 9-1-1 &agrave; partir de votre t&eacute;l&eacute;phone sans fil sont sujets aux m&ecirc;mes conditions que les appels standards. Si vous vous trouvez dans un souterrain ou trop loin d&rsquo;une antenne, la qualit&eacute; de l&rsquo;appel peut &ecirc;tre affect&eacute;e ou il se peut que vous ne soyez pas en mesure de vous connecter au r&eacute;seau.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h4>Service 9-1-1 &eacute;volu&eacute;</h4> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p><strong>RENSEIGNEMENTS IMPORTANTS AU SUJET DES SERVICES 9-1-1 OFFERTS PAR FIDO</strong></p> <p>Tout t&eacute;l&eacute;phone fonctionnant sur le r&eacute;seau de Fido peut &ecirc;tre utilis&eacute; pour communiquer avec le service d'urgence 9-1-1 en cas de besoin. Que le service 9-1-1 soit assur&eacute; par une municipalit&eacute; ou une province, les appels au 9-1-1 seront trait&eacute;s par le point d'acc&egrave;s du service de s&eacute;curit&eacute; publique appropri&eacute;. Lorsque vous composez le 9-1-1, mentionnez toujours votre nom, votre num&eacute;ro de sans-fil et l'endroit duquel vous appelez. Et n'oubliez pas : il est important de parler clairement. Contrairement au service d'urgence 9-1-1 accessible par ligne fixe, il est impossible pour l'op&eacute;rateur de prendre connaissance de votre emplacement &agrave; moins de lui en faire part. Demeurez en ligne jusqu'&agrave; ce que l'op&eacute;rateur du service 9-1-1 mette fin &agrave; l'appel. Les appels au 9-1-1 sont sans frais, alors vous pouvez rester en ligne aussi longtemps que n&eacute;cessaire. Laissez votre appareil en service une fois l'appel termin&eacute;, dans l'&eacute;ventualit&eacute; o&ugrave; l'op&eacute;rateur du service 9-1-1 aurait besoin de vous rappeler. Veuillez ne pas programmer le 9-1-1 dans votre m&eacute;moire de composition abr&eacute;g&eacute;e. Cela pourrait entra&icirc;ner des appels accidentels au 9-1-1, ce qui accaparerait inutilement les ressources. Les appels au 9-1-1 sont assujettis aux m&ecirc;mes restrictions que les appels non urgents effectu&eacute;s &agrave; partir d'un sans-fil. En effet, si vous vous trouvez dans un endroit souterrain ou trop &eacute;loign&eacute; d'un site cellulaire, la qualit&eacute; de votre appel risque d'en &ecirc;tre affect&eacute;e, ou encore vous risquez de ne pas &ecirc;tre en mesure de vous connecter au r&eacute;seau.</p> <br /> <p><strong>LA PHASE UN DU SERVICE 9-1-1 &Eacute;VOLU&Eacute;</strong></p> <p>La phase un du service 9-1-1 &eacute;volu&eacute; ou E9-1-1 a &eacute;t&eacute; con&ccedil;ue pour permettre aux op&eacute;rateurs du 9-1-1 de r&eacute;pondre plus rapidement et efficacement lors de situations d'urgence. Le service E9-1-1 fournit &agrave; l'op&eacute;rateur le num&eacute;ro de t&eacute;l&eacute;phone de la personne qui appelle ainsi que l'adresse du site sans-fil qui relaie l'appel. Toutefois, il ne fournit pas l'emplacement exact, ni les informations personnelles du demandeur. Ces renseignements permettent &agrave; l'op&eacute;rateur de r&eacute;tablir la communication si elle est interrompue. L'adresse du site sans-fil permet aux op&eacute;rateurs d'identifier les services d'urgence appropri&eacute;s &agrave; d&eacute;p&ecirc;cher sur les lieux.</p> <br /> <p><strong>LA PHASE DEUX DU SERVICE 9-1-1 &Eacute;VOLU&Eacute;</strong></p> <p>La phase deux du service 9-1-1 &eacute;volu&eacute;, ou E9-1-1, est con&ccedil;ue pour permettre aux op&eacute;rateurs d'avoir une information plus pr&eacute;cise que celle de la phase un sur l'endroit d'o&ugrave; provient l'appel. Les op&eacute;rateurs du service d'urgence 9-1-1 qui sont dot&eacute;s des syst&egrave;mes n&eacute;cessaires recevront non seulement le num&eacute;ro de t&eacute;l&eacute;phone de la personne qui appelle, mais &eacute;galement les coordonn&eacute;es g&eacute;ographiques associ&eacute;es &agrave; l'emplacement approximatif. L'emplacement sera automatiquement d&eacute;termin&eacute; &agrave; l'aide d'une technologie sp&eacute;ciale int&eacute;gr&eacute;e au r&eacute;seau de Fido et &agrave; certains appareils, ce qui permettra d'offrir &agrave; ces personnes l'aide appropri&eacute;e le plus rapidement possible. Tous les abonn&eacute;s enregistr&eacute;s sur le r&eacute;seau de Fido dans une zone desservie par le service E9-1-1 &eacute;volu&eacute; dot&eacute; des syst&egrave;mes n&eacute;cessaires auront acc&egrave;s aux phases un et deux. Cela comprend les abonn&eacute;s de Fido qui se trouvent dans leur zone locale et les abonn&eacute;s de Fido qui se d&eacute;placent dans une zone desservie par le service E9-1-1 au Canada. Pour obtenir de plus amples renseignements au sujet du service E9-1-1, veuillez consulter le site fido.ca/911</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h4>Service d'urgence 9-1-1 associ&eacute; au service appels wi-fi</h4> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p><strong>RENSEIGNEMENTS IMPORTANTS AU SUJET DES PARTICULARIT&Eacute;S ET DES LIMITES PROPRES AU SERVICE D&rsquo;URGENCE 9-1-1 ASSOCI&Eacute; AU SERVICE APPELS WI-FI. VEUILLEZ LA LIRE ATTENTIVEMENT</strong></p> <p>Lorsque vous utilisez le service Appels Wi-Fi, vous reconnaissez et acceptez les renseignements qui se trouvent dans la pr&eacute;sente section au sujet des limites relatives &agrave; l&rsquo;utilisation du service Appels Wi-Fi pour un appel au service d&rsquo;urgence 9-1-1. Si vous n&rsquo;&ecirc;tes pas &agrave; l&rsquo;aise avec ces limites, nous vous recommandons de ne pas utiliser le service Appels Wi-Fi ou d&rsquo;envisager une solution de rechange pour pouvoir acc&eacute;der aux services d&rsquo;urgence 9-1-1 traditionnels. Nous vous recommandons de conserver un service t&eacute;l&eacute;phonique de rechange pratique afin d&rsquo;augmenter la fiabilit&eacute; de votre acc&egrave;s aux services d&rsquo;urgence au cours de toute interruption de service. Note : Le service Appels Wi-Fi ne permet pas les appels d&rsquo;urgence effectu&eacute;s depuis l&rsquo;ext&eacute;rieur du Canada ou des &Eacute;tats-Unis. Veuillez vous assurer d&rsquo;&ecirc;tre bien connect&eacute; &agrave; un r&eacute;seau mobile lorsque vous essayez d&rsquo;effectuer un appel d&rsquo;urgence depuis l&rsquo;ext&eacute;rieur du Canada ou des &Eacute;tats-Unis de sorte que celui-ci puisse &ecirc;tre achemin&eacute; aux services d&rsquo;urgence les plus pr&egrave;s. Vous convenez d&rsquo;informer toutes les personnes qui utilisent le service Appels Wi-Fi sur votre appareil des limites et exigences qui suivent.</p> <p><strong>A.&nbsp;&nbsp;&nbsp;&nbsp; Votre adresse d&rsquo;urgence pour le service 9-1-1.</strong> Lorsque vous activerez pour la premi&egrave;re fois le service Appels Wi-Fi sur votre appareil, on vous demandera de fournir l&rsquo;adresse compl&egrave;te de l&rsquo;emplacement le plus probable pour votre appareil (votre &laquo; <strong>Adresse d&rsquo;urgence pour le service 9-1-1</strong> &raquo;). Vous ne pouvez inscrire qu&rsquo;une (1) seule Adresse d&rsquo;urgence pour le service 9-1-1 et celle-ci doit &ecirc;tre situ&eacute;e au Canada ou aux &Eacute;tats-Unis. Si une adresse aux &Eacute;tats-Unis est inscrite, elle ne peut &ecirc;tre utilis&eacute;e pour plus de six (6) mois au cours d&rsquo;une ann&eacute;e civile donn&eacute;e. Si vous omettez de vous conformer &agrave; cette exigence ou que nous soup&ccedil;onnons que vous avez donn&eacute; des renseignements faux, inexacts ou incomplets sur l&rsquo;emplacement, nous pourrons restreindre votre possibilit&eacute; actuelle ou future d&rsquo;acc&eacute;der au service Appels Wi-Fi. Toutefois, Fido ne d&eacute;sactivera pas la possibilit&eacute; d&rsquo;effectuer un appel 9-1-1 au cours d&rsquo;une telle restriction.</p> <p><strong>B.&nbsp;&nbsp;&nbsp;&nbsp; Effectuer des appels au 9-1-1.</strong> Si vous composez le 9-1-1 &agrave; partir de votre appareil par l&rsquo;entremise du r&eacute;seau mobile (c.-&agrave;-d., en n&rsquo;utilisant pas le service Appels Wi-Fi), votre appel est achemin&eacute; automatiquement au centre de prise d&rsquo;appels pour la s&eacute;curit&eacute; du public (&laquo; <strong>CPASP</strong> &raquo;) appropri&eacute; en fonction du lieu d&rsquo;o&ugrave; provient votre appel. Si vous composez le 9-1-1 au moyen du service Appels Wi-Fi, votre appel tentera de passer par le r&eacute;seau cellulaire, s&rsquo;il est accessible, pour &ecirc;tre trait&eacute; comme un appel mobile au service 9&ndash;1&ndash;1 &eacute;volu&eacute;, qui est un service d&rsquo;urgence am&eacute;lior&eacute;. Cependant, si le r&eacute;seau cellulaire n&rsquo;est pas accessible, votre appel est achemin&eacute; &agrave; un centre de prise d&rsquo;appels d&rsquo;urgence sp&eacute;cialis&eacute; qui transf&eacute;rera votre appel au CPASP appropri&eacute; en utilisant l&rsquo;Adresse d&rsquo;urgence pour le service 9-1-1 que vous avez pr&eacute;cis&eacute;e ou en fonction de l&rsquo;emplacement que vous avez fourni au r&eacute;partiteur du service d&rsquo;urgence 9-1-1. Lorsque vous composez le 9-1-1 au moyen du service Appels Wi-Fi, vous devez informer sans tarder le r&eacute;partiteur du service 9-1-1 de votre emplacement (ou de l&rsquo;emplacement de l&rsquo;urgence, s&rsquo;il est diff&eacute;rent) si vous &ecirc;tes en mesure de le faire. Il est important que vous ne raccrochiez pas &agrave; moins que vous ne receviez cette directive, et, si l&rsquo;appel est interrompu, composez de nouveau le 9-1-1 imm&eacute;diatement. Vous devez &eacute;galement &ecirc;tre pr&ecirc;t &agrave; donner au r&eacute;partiteur du service 9-1-1 le num&eacute;ro auquel on peut vous joindre. Si vous utilisez le service Appels Wi-Fi pour composer le 9-1-1 et que vous perdez la connexion Wi-Fi, votre appel 9-1-1 sera interrompu et le centre de prise d&rsquo;appels d&rsquo;urgence sp&eacute;cialis&eacute; ou le CPASP ne sera pas en mesure de r&eacute;tablir une connexion avec vous. Dans un tel cas, composez de nouveau le 9-1-1. Si vous d&eacute;sactivez le signal radio cellulaire sur votre appareil mobile, on vous demandera peut-&ecirc;tre d&rsquo;activer le signal cellulaire pour que votre appel 9&ndash;1&ndash;1 soit effectu&eacute;. S&eacute;lectionnez toujours l&rsquo;option permettant d&rsquo;activer le signal radio cellulaire pour qu&rsquo;un appel 9&ndash;1&ndash;1 soit trait&eacute; comme un appel mobile au service 9&ndash;1&ndash;1 &eacute;volu&eacute;.</p> <p><strong>C.&nbsp;&nbsp;&nbsp;&nbsp; Exactitude des renseignements du 9-1-1.</strong> Vous acceptez de fournir &agrave; Fido une Adresse d&rsquo;urgence pour le service 9-1-1 ainsi que d&rsquo;autres renseignements v&eacute;ridiques, exacts, actualis&eacute;s et complets et vous reconnaissez que vous &ecirc;tes responsable de la mise &agrave; jour de l&rsquo;Adresse d&rsquo;urgence pour le service 9-1-1 se rapportant &agrave; votre appareil. Si vous ne mettez pas &agrave; jour votre Adresse d&rsquo;urgence pour le service 9-1-1 et ne d&eacute;signez pas correctement l&rsquo;emplacement de l&rsquo;urgence, les appels au service 9-1-1 faits par l&rsquo;entremise du service Appels Wi-Fi seront achemin&eacute;s en fonction de votre Adresse d&rsquo;urgence pour le service 9-1-1 fournie ant&eacute;rieurement et ils peuvent donc &ecirc;tre achemin&eacute;s &agrave; un CPASP ne correspondant pas &agrave; l&rsquo;emplacement de l&rsquo;urgence. Si vous &ecirc;tes incapable de parler, le r&eacute;partiteur pourrait ne pas &ecirc;tre en mesure de vous localiser si vous avez omis de mettre &agrave; jour votre Adresse d&rsquo;urgence pour le service 9-1-1. Vous pouvez mettre &agrave; jour votre Adresse d&rsquo;urgence pour le service 9-1-1 dans la section des param&egrave;tres de votre appareil. Au cours de certaines p&eacute;riodes, les mises &agrave; jour &agrave; votre Adresse d&rsquo;urgence pour le service 9-1-1 pourraient ne pas s&rsquo;actualiser instantan&eacute;ment (par exemple, pendant les p&eacute;riodes de maintenance des TI). Lorsque vous inscrivez pour la premi&egrave;re fois ou que vous mettez &agrave; jour votre Adresse d&rsquo;urgence pour le service 9-1-1, l&rsquo;exactitude de cette adresse sera v&eacute;rifi&eacute;e par Postes Canada et le service de validation du CPASP. Si le service de validation ne peut pas reconna&icirc;tre l&rsquo;Adresse d&rsquo;urgence pour le service 9-1-1 que vous avez fournie, on vous recommandera une correction. Si vous choisissez de ne pas tenir compte de la recommandation, sachez que votre Adresse d&rsquo;urgence pour le service 9-1-1 pourrait ne pas &ecirc;tre valid&eacute;e et mise &agrave; jour correctement. Par cons&eacute;quent, dans une situation d&rsquo;urgence, il est important d&rsquo;informer imm&eacute;diatement le r&eacute;partiteur du service d&rsquo;urgence 9-1-1 de l&rsquo;emplacement d&rsquo;o&ugrave; vous appelez (ou de l&rsquo;emplacement de l&rsquo;urgence, s&rsquo;il est diff&eacute;rent). Il est fortement recommand&eacute; de toujours pouvoir compter sur un autre moyen d&rsquo;acc&eacute;der au service d&rsquo;urgence 9-1-1.</p> <p><strong>D.&nbsp;&nbsp;&nbsp;&nbsp; Temps de connexion et difficult&eacute;s techniques.</strong> Pour des raisons d&rsquo;ordre technique, il est possible que l&rsquo;appel au service 9-1-1 produise une tonalit&eacute; d&rsquo;occupation ou entra&icirc;ne un d&eacute;lai de r&eacute;ponse plus long que pour les appels traditionnels au service 9-1-1. L&rsquo;acc&egrave;s au service d&rsquo;urgence 9-1-1 ne fonctionnera pas si le point d&rsquo;acc&egrave;s &agrave; Internet et au r&eacute;seau Wi-Fi sous-jacent n&rsquo;est pas configur&eacute; correctement, n&rsquo;offre pas la bande passante n&eacute;cessaire pour acheminer un appel, ou si la fonction du service Appels Wi-Fi ne fonctionne pas pour une raison quelconque, notamment en raison d&rsquo;une panne de courant, d&rsquo;une panne ou d&rsquo;une suspension du service Wi-Fi ou du service de large bande, d&rsquo;une congestion ou d&rsquo;une d&eacute;connexion du r&eacute;seau ou d&rsquo;Internet, d&rsquo;une panne du r&eacute;seau mobile ou d&rsquo;un arr&ecirc;t de service en raison de probl&egrave;mes de facturation ou d&rsquo;un manquement &agrave; votre Entente.</p> <p><strong>E.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fonctions non disponibles pour les appels au service 9-1-1 effectu&eacute;s avec le service Appels Wi-Fi.`</strong> Les fonctions suivantes ne seront pas disponibles pour les appels au service 9-1-1 effectu&eacute;s avec le service Appels Wi-Fi : transfert d&rsquo;appel (vous ne pouvez pas transf&eacute;rer un appel effectu&eacute; au service 9-1-1 ou transf&eacute;rer un autre appel au service 9-1-1); conf&eacute;rence t&eacute;l&eacute;phonique (un appel au service 9-1-1 ne peut pas faire partie d&rsquo;une conf&eacute;rence t&eacute;l&eacute;phonique); et renvoi d&rsquo;appel (vous ne pouvez pas renvoyer des appels au service 9-1-1). En outre, vous ne pourrez pas mettre en attente un appel au service d&rsquo;urgence 9-1-1. Le service T9-1-1 n&rsquo;est pas disponible pour les appels au service 9-1-1 effectu&eacute;s avec le service Appels Wi-Fi (vous ne pouvez communiquer avec les r&eacute;partiteurs du service 9-1-1 au moyen d&rsquo;un message texte pour les sourds, les malentendants ou les personnes souffrant de troubles de l&rsquo;&eacute;locution).</p> <p><strong>F.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Limite de responsabilit&eacute;.</strong> Fido et ses fournisseurs de service se d&eacute;gagent de toute responsabilit&eacute; relative &agrave; la conduite des CPASP et de tous les tiers intervenant dans la prestation des services d&rsquo;intervention d&rsquo;urgence et aux difficult&eacute;s techniques li&eacute;es au fonctionnement du service 9-1-1. Fido et ses fournisseurs de service n&rsquo;exercent aucun contr&ocirc;le sur les CPASP et, par cons&eacute;quent, ils ne sont pas responsables de toute impossibilit&eacute; d&rsquo;obtenir une r&eacute;ponse du service 9-1-1 en utilisant le service Appels Wi-Fi, ni de la mani&egrave;re dont on r&eacute;pond &agrave; ces appels ou de la mani&egrave;re dont ces appels sont trait&eacute;s. Fido et ses fournisseurs de service font appel &agrave; des tierces parties pour les aider dans la prestation des services d&rsquo;urgence 9-1-1, et ils se d&eacute;gagent de toute responsabilit&eacute; pour les actes de ces tierces parties commis lors de la prestation de ces services 9-1-1 ou pour leur omission d&rsquo;avoir agi. Ni Fido ni ses fournisseurs de service, ses dirigeants et ses employ&eacute;s ne sauraient &ecirc;tre tenus responsables pour une obligation n&eacute;e, un pr&eacute;judice caus&eacute; ou une perte subie (notamment les honoraires d&rsquo;avocat) par suite de l&rsquo;utilisation par vous ou par un tiers, ou en votre nom ou celui d&rsquo;un tiers, de la fonction de composition du 9-1-1 de Fido.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h4>Service T9-1-1</h4> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Le service Texto au 9-1-1 (T9-1-1) permet aux clients qui sont membres de la communau sourde ou malentendante, ou de personnes souffrant de troubles de la parole de communiquer avec le t&eacute;l&eacute;phoniste du service d&rsquo;urgence 9-1-1 par message texte s&rsquo;ils sont inscrits au service.</p> <p>Pour en apprendre plus sur o&ucirc; le service est disponible et pour voir comment s'enregistrer, visiter <a href="https://www.fido.ca/consumer/accessibility/t911?setLanguage=fr" target="_blank">https://www.fido.ca/consumer/accessibility/t911</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h4>Frais mensuels pour le service d'urgence 9-1-1</h4> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Le tableau ci-dessous pr&eacute;sente les frais mensuels gouvernementaux pour le service d&rsquo;urgence 9-1-1, qui s&rsquo;appliquent &agrave; tous les clients abonn&eacute;s &agrave; un forfait mensuel avec facture ainsi qu&rsquo;aux clients du service pr&eacute;pay&eacute;. Aucuns frais de temps d&rsquo;antenne ne s&rsquo;appliquent aux appels faits au 9-1-1 &agrave; partir de votre t&eacute;l&eacute;phone Fido.</p> <table class="table" style="width: 100%; overflow: scroll;" border="0"> <tbody> <tr> <th>R&eacute;gion</th> <th>Frais mensuels gouvernementaux d'acc&egrave;s au 9-1-1</th> </tr> <tr> <td>Colombie-Britannique, Manitoba, Ontario</td> <td>-</td> </tr> <tr> <td>Qu&eacute;bec</td> <td>46 &cent;</td> </tr> <tr> <td>Saskatchewan</td> <td>94 &cent; (&agrave; compter du 1<sup>&egrave;r</sup> Janvier, 2018)</td> </tr> <tr> <td>Nouvelle-&Eacute;cosse</td> <td>43 &cent;</td> </tr> <tr> <td>Nouveau-Brunswick</td> <td>53 &cent;</td> </tr> <tr> <td>&Icirc;le-du-Prince-&Eacute;douard</td> <td>70 &cent;</td> </tr> <tr> <td>Alberta</td> <td>44 &cent;</td> </tr> <tr> <td>Terre-Neuve-et-Labrador</td> <td>75 &cent;</td> </tr> </tbody> </table> <p>En plus de payer les frais mensuels gouvernementaux pour le service d'urgence 9-1-1, les clients Fido qui se sont abonn&eacute;s &agrave; un forfait mensuel avec facture avant le 4 novembre 2008, ainsi que les clients du service pr&eacute;pay&eacute;, devront payer des frais mensuels d'acc&egrave;s au service d&rsquo;urgence (frais non gouvernementaux) de 75 &cent;. Ces frais sont factur&eacute;s pour donner acc&egrave;s aux services d&rsquo;urgence &agrave; nos clients; il ne s&rsquo;agit pas de frais gouvernementaux ni d&rsquo;une taxe.</p> </div> </div> </div> service d'urgence policiaire 911 coûts de services 911 9-1-1 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

911 Emergency Service

Fido customers that require emergency assistance can dial 9-1-1 any time, free of charge on the Fido network.

Depending on your location, calls are connected to the 9-1-1 service provided by the municipality or province or a local emergency service provider suited to handle the situation (e.g. a local police department).

Tips for using 9-1-1

  • Always provide your name, wireless phone number and location you are calling from.
  • Speak clearly. Unlike wireline-based E9-1-1, the emergency operator does not know your actual location until you provide this information.
  • Stay on the line for as long as the 9-1-1 operator requires.
  • Leave your handset turned on after hanging up in case the 9-1-1 operator needs to call you back.
  • Do not set 9-1-1 into your speed dial. This can lead to accidental calls that take up valuable emergency resources.
  • Calls to 9-1-1 from your wireless phone are subject to the same limitations as regular wireless calls. If you are underground or too far from a wireless network antenna, the quality of your call may be affected or you may not be able to connect to the network.

Wireless E9-1-1

IMPORTANT INFORMATION ABOUT 9-1-1 SERVICES AVAILABLE THROUGH FIDO

Any wireless phone registered on the Fido network can be used to dial 9-1-1 for assistance in the case of an emergency. 9-1-1 calls are automatically routed to the most appropriate public safety agency. When calling 9-1-1 always provide your name, wireless phone number and the specific location you are calling from. And remember, it's important to speak clearly. Unlike wireline-based 9-1-1, the emergency operator does not necessarily know your actual location until you provide this information. Stay on the line for as long as the 9-1-1 operator requires. Calls to 9-1-1 are free so take all the time that you need. Leave your handset turned on after hanging up in case the 9-1-1 operator needs to call you back. Please do not program 9-1-1 into your speed dial. This can lead to accidental calls that take up valuable emergency resources. Calls to 9-1-1 from your wireless phone are subject to the same limitations as regular wireless calls. For example, if you are underground or too far from a wireless network antenna, the quality of your call may be affected, or you may not be able to connect to the network.


PHASE ONE OF ENHANCED 9-1-1

Phase One of Enhanced 9-1-1 or E9-1-1 is designed to help 9-1-1 operators react more quickly and accurately in emergency situations. E9-1-1 provides emergency operators with the phone number of the caller and the location of the wireless network antenna receiving the call but not the caller's exact location. The caller must still provide this information. The caller's phone number allows the emergency operator to re-establish contact with the caller if the connection is lost. The wireless network antenna location helps emergency operators identify the most appropriate emergency services to dispatch.


PHASE TWO OF ENHANCED 9-1-1

Phase Two of Enhanced 9-1-1 is designed to provide more accurate location information than Phase One. E9-1-1 emergency operators that have the necessary systems deployed will not only receive the caller's phone number, but will also receive geographic co-ordinates associated with the callers approximate location. A caller's location will be automatically determined using special technology enabled in the Fido network and in certain handsets and will help ensure that callers get the proper help as quickly as possible. Any customer registered on the Fido Wireless network in an area served by E9-1-1 that has the necessary systems deployed will have access to Phase One and Two This includes Fido Wireless customers in their local area and Fido Wireless customers visiting an area in Canada served by E9-1-1. For more information about E9-1-1 and to verify if Phase Two is deployed in your area, please visit fido.com/911.

Wi-Fi Calling 9-1-1

IMPORTANT INFORMATION ABOUT THE DIFFERENCES AND UNIQUE LIMITATIONS OF 9-1-1 EMERGENCY SERVICE ASSOCIATED WITH WI-FI CALLING. PLEASE READ CAREFULLY

By using Wi-Fi Calling, you acknowledge and agree to the information in this section regarding the limitations of using Wi-Fi Calling for dialing 9-1-1. If you are not comfortable with these limitations, we recommend that you not use Wi-Fi Calling, or consider an alternate means for accessing traditional 9-1-1 emergency services. We recommend you keep an alternative phone service handy to increase the reliability of your access to emergency services during any service interruption. Note: Wi-Fi Calling cannot support emergency calls made outside of Canada or the United States. Ensure you are connected to a mobile network when attempting to make an emergency call outside of Canada or the United States to be routed to the nearest emergency services. You agree to inform all people who use Wi-Fi Calling on your device of the following limitations and requirements.

A. Your 9-1-1 Emergency Address. When you first turn on Wi-Fi Calling on your device, you will be asked to provide the full address for your most likely location for your device (your “9-1-1 Emergency Address”). You may only register one (1) 9-1-1 Emergency Address and it must be a location in Canada or the United States. If a U.S address is entered, it must not be used for more than six (6) months of any given calendar year. If you fail to comply with this requirement or we suspect you have provided false, inaccurate or incomplete location information, we have the right to restrict your current and/or future ability to access WiFi Calling. Fido will not, however, disable your ability to place a 9-1-1 call during any such restriction.

B. Placing 9-1-1 Calls. If you dial 9-1-1 from your device using the mobile network (i.e., not using Wi-Fi Calling), your call routes automatically to the proper Public Safety Answering Point (“PSAP”) based on the location you are calling from. If you dial 9-1-1 while using Wi-Fi Calling, the call will try to route over the cellular network if it is available to complete the call as a Wireless E9-1-1 call, providing a more enhanced 9-1-1 service. When the cellular network is unavailable, your call routes to a specialized emergency call centre that will transfer your call to the correct PSAP by using the 9-1-1 Emergency Address you specified or based on the location you have provided to the 9-1-1 operator. When using Wi-Fi Calling to dial 9-1-1, you must immediately inform the 9-1-1 operator of your location (or the location of the emergency, if different) if you are able to do so. It is important that you do not hang up unless directly told to do so, and if disconnected, immediately dial 9-1-1 again. You should also be prepared to provide your call-back number to the 9-1-1 operator. If you use Wi-Fi Calling to dial 9-1-1 and the Wi-Fi connection is lost, your call to 9-1-1 will drop and the specialized emergency call centre and/or PSAP will not have any method of re-connecting with you. If this occurs, dial 9-1-1 again. If you disbale your cellular radio on your mobile device you may be prompted to enable the cellular signal to complete the 9-1-1 call. The option to enable your cellular radio to complete a 9-1-1 call as a wireless E9-1-1 call should always be selected.

C. Accuracy of 9-1-1 Information. You agree to provide true, accurate, current and complete 9-1-1 Emergency Address and other information to Fido, and are responsible for maintaining and updating the 9-1-1 Emergency Address associated with your device. If you do not update your 9-1-1 Emergency Address and do not correctly identify the location of the emergency, 9-1-1 calls made using Wi-Fi Calling will be routed based on your previously provided 9-1-1 Emergency Address and therefore may be routed to the incorrect PSAP for the emergency location. If you are unable to speak, the dispatcher may not be able to locate you if you have failed to update your 9-1-1 Emergency Address. You may update your 9-1-1 Emergency Address in the settings section of your device. During certain periods, updates to your 9-1-1 Emergency Address may not be reflected instantly (e.g., during IT maintenance periods). When you register or update your 9-1-1 Emergency Address, it will be validated for accuracy through a Canada Post and PSAP validation service. If the validation service is not able to recognize the proposed 9-1-1 Emergency Address you provided, you will be provided with a recommendation for correction of the 9-1-1 Emergency Address. If you choose to override the recommendation, your 9-1-1 Emergency Address may not be properly validated and updated. Therefore, in the event of an emergency, it is important to immediately inform the 9-1-1 operator of your location you are calling from (or the location of the emergency, if different). It is strongly encouraged that you always have an alternate means of accessing 9-1-1.

D. Connection Time and Technical Difficulties. For technical reasons, your 9-1-1 call may produce a busy signal or take longer to answer as compared to traditional 9-1-1 calls. The 9-1-1 service will not function if the internet access point and underlying Wi-Fi network is not configured correctly, does not have the bandwidth to carry a call, or if the Wi-Fi Calling feature is not functioning for any reason, including but not limited to, power outage, Wi-Fi or broadband service outage or suspension, network or internet congestion or disconnection, mobile network outage or service disconnection due to billing issues or breach of your Agreement.

E. Features Not Available for 9-1-1 Wi-Fi Calling. The following features will not be available for 9-1-1 WiFi Calling: Call Transfer (you cannot transfer a 9-1-1 call or transfer another call to 9-1-1); Conference Call (a 9-1-1 call cannot be included in a conference call); and Call Forwarding (you cannot forward calls to 9- 1-1). In addition, you will not be able to put a 9-1-1 call on hold. T9-1-1 Service is not available for 9-1-1 Wi-Fi Calling (you cannot communicate with 9-1-1 operators via text message for deaf, hard of hearing or speech impaired users).

F. Limitation of Liability. Fido and its service providers disclaim all responsibility for the conduct of PSAPs, all other third parties involved in the provision of emergency response services and any technical difficulties associated with the functioning of the 9-1-1 service. Fido and its service providers do not have any control over PSAPs and are therefore not responsible for whether they answer 9-1-1 calls made using Wi-Fi Calling, how they answer these calls, or how they handle these calls. Fido and its service providers rely on third parties to assist in the provision of 9-1-1 services, and disclaim any and all liability for acts or omissions by third parties in the provision of 9-1-1 services. Neither Fido nor its service providers, officers or employees may be held liable for any claim, damage, or loss (including, without limitation, legal fees) by, or on behalf of, you or any third-party user of Fido’ 9-1-1 dialing capability.

T9-1-1

Text with 9-1-1 (T9-1-1) is a service offered to Deaf, Deafened, Hard of Hearing or Speech Impaired (DHHSI) subscribers at no additional charge.

T9-1-1 allows you to communicate with an emergency service operator by using text messages after you dial 9-1-1.

To learn more of where T911 is available and how to register, please go to: https://www.fido.ca/consumer/accessibility/t911.

How much does 9-1-1 cost

Table below sets out the government 9-1-1 monthly fees, applicable to all customers on a monthly plan with an invoice as well as to prepaid customers. No airtime charges apply to calls made to 9-1-1 from your Fido phone.

Province Government 9-1-1 Monthly Fee
British Columbia, Manitoba, Ontario -
Québec 46 cents
Saskatchewan 94 cents (effective January 1, 2018)
Nova Scotia 43 cents
New Brunswick 53 cents
Prince Edward Island 70 cents
Alberta 44 cents
Newfoundland and Labrador 75 cents

In addition to these government 9-1-1 monthly fees, Fido customers on a monthly plan with an invoice offered prior to November 4, 2008, as well as all prepaid customers, pay a 75¢ monthly Emergency Access Fee (non-government fee). This fee is charged to provide our customers with access to emergency services, it is not a government fee or a tax.

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