Accessibility Services
To further enhance the level of accessibility service to customers, Fido provides the following:
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Relay Services
IP Relay Services
Message Relay helps customers who have a hearing or speech disorder communicate with a relay service.
Register to get a unique access number and password.
To access MRS via IP Relay, log in with your unique access number and password
Learn how to use IP Relay Services
Video Relay Service
Video Relay Service (VRS) helps those with hearing or speech impairments communicate with voice telephone users via video over the internet using sign language.
SRV Canada VRS customers must register for the service and download and install the app in order to use it.
You'll need:
- A broadband internet connection
- Desktop computer (PC or Mac), smartphone or tablet (Android and iOS).
Note: VRS does not work with calls to ‘900’ and other pay-for-service phone numbers. This includes some 800, 866, 877 and 888 numbers.
VRS Features:
- SRV Canada VRS provides 9-1-1 service during it’s hours of operation. However, 9-1-1 service is not available outside of service hours. See the SRV Canada VRS website for full hours of operation.
- All 9-1-1 calls are treated as urgent and go directly to first place in the SRV Canada VRS call centre’s queue.
- When an SRV Canada VRS customer calls another registered VRS customer, they system automatically connects the two customers directly without involving a Video Interpreter (VI).
To register for VRS
- Visit the SRV Canada VRS website at https://srvcanadavrs.ca/en/
- Click Register
- Follow the instructions on-screen to register for the service and create your account.
Within 1 business day, your 10-digit number will be sent to the email address you provided. Use this number to make and receive SRV Canada VRS calls.
Message Relay Service (7-1-1)
An operator service that allows people who are deaf, hard–of–hearing, speech-disabled, or deaf-blind to place calls to standard telephone users via a keyboard or assistive device. Can be used to communicate with Fido.
