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Accessibility Services

Because we want to further enhance the level of our accessibility services, we are proud to provide you with the following:

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Contact Us

Already a Fido Customer?

To reach Customer Service, call 1-888-481-FIDO (3436) or 6-1-1, free of charge, from your Fido phone.

To contact us while you are travelling outside Canada, dial +1-514-933-3436 (from the US) or +1-514-925-4590 (from abroad) free of charge, also from your Fido phone.

Our Customer Care representatives are available on weekdays from 8:00 AM to 9:00 PM, and weekends from 9:00 AM. to 5:00 PM

We can also provide you with services in Mandarin and Cantonese! Call toll free 1-866-888-3436 (FIDO), weekdays from 9:00 AM to 10:00 PM (Eastern Standard Time)

You can always reach us by Online Message Relay Service by logging in to My Account (in the Hot Topics section).

Future Fido Customer?

Get in touch with us from the comfort of your home or office -ask us any questions or even activate a new service.

By Phone

Call toll free 1-888-945-3436 (FIDO)

  • Weekdays from 9:00 AM to 9:00 PM
  • Weekends from 9:00 AM to 6:00 PM

Cantonese or Mandarin:
Call toll free 1-866-888-3436 (FIDO)

  • Weekdays from 9:00 AM to 10:00 PM (Eastern Standard Time)


Chat with our Social Media Team

Our Social Media Team is a part of our Accessibility Services Group. You can reach out to us by Facebook Messenger or by Direct Message on Twitter. Social Media Team Hours: 7 days a week, 8 AM - midnight (Eastern Standard Time).


Making a Complaint

Got a complaint? We want to help. We’ll work hard to resolve your issue as quickly as possible. Learn more