Evenings and weekends: Weeknights from 7 p.m. to 8 a.m. and weekends from Friday 7 p.m to Monday 8 a.m.
Long-distance rate within Canada and to the U.S: 35¢ per minute:
Each additional minute of local airtime is 35¢, billed by the second (30-second minimum).
If you subscribed to your monthly plan on or after November 4, 2008, a paper invoice fee of $2 per month will apply unless you register for online billing on fido.ca.
Video Calling: 25¢ per minute, billed by the second. Airtime charges apply for each participant. Video Calling usage is charged additionally over and above your monthly airtime plans. Long-distance charges are not included and may apply.
In addition to your monthly fee, your first invoice will also include a one-time activation fee of $35 per line. If you are subscribed to Fido Prepaid Service or a Fido monthly plan offered before November 4, 2008, a set-up fee of $35 applies.
Applies to all plans: Local airtime over the allotted monthly minutes in the plan, long distance and roaming charges and any additional service options selected and applicable taxes are extra and are billed monthly.
If your service is terminated prior to the end of the Fido Agreement, you’ll be charged an Early Cancellation Fee (ECF). The ECF is the greater of (i) $100 or (ii) $10 per month remaining in the Fido Agreement, to a maximum of $300 (plus applicable taxes), and applies for each deactivated phone number. If you have subscribed to your monthly plan before February 1, 2007 and you continue or renew on the same monthly plan on a 2- or 3-year term, the ECF will be equal to $20 times the number of months remaining in the term, to a maximum of $200 (plus applicable taxes). If you have subscribed to your monthly plan on or after February 1, 2007 but before July 19, 2009 and you continue or renew on the same monthly plan on a 2- or 3-year term, the ECF will be the greater of (i) $100 or (ii) $20 per month remaining in the term, to a maximum of $400 (plus applicable taxes).
If you subscribe to a data option, a Data Early Cancellation Fee (DECF) also applies if, for any reason, your data option is terminated prior to the end of your data option’s commitment term (Data Term). The DECF is the greater of (i) $100 or (ii) $10 per month remaining in the Data Term, to a maximum of $200 (plus applicable taxes), and applies in addition to the ECF for termination of your Fido Agreement. If you have subscribed to your data option before July 19, 2009 and you continue or renew on the same option on a 2- or 3-year term, the DECF will be the greater of (i) $25 or (ii) $5 per month remaining in the Data Term, to a maximum of $100 (plus applicable taxes), and applies in addition to the ECF for termination of your Fido Agreement.
If you subscribe to a monthly package and want to switch to prepaid service, a migration fee of $35 will be applied to your last invoice.
Text Message alerts (Minute tracker): Text messages are sent for information purposes only, and the customer is billed for airtime used regardless of whether or not the warning text messages are received. This service monitors usage of local minutes within customer’s local calling area only; out-of-zone, long distance, and roaming minutes are not monitored. Messages are not in real-time and may be sent after a threshold is met. Notifications may be received at any time, including at night. Fido does not guarantee that the service will work without interruption. Customers are responsible for paying all fees incurred on their account.
All wireless phones have a key that “connects” (dials or answers) a call and a key that “ends” (hangs up) a call. We use SEND and END below; these keys may be different on your phone, so check your phone’s manual for details.
Outgoing calls: Airtime charges (plus long distance, if applicable) apply to completed calls from the time you press SEND until you press END.
Incoming calls: Airtime charges (plus long distance, if applicable) apply to every call you answer on your wireless phone until you press END. Charges will start at the moment the calling party initiates the call and include the ring time.
Network: Your Fido phone is restricted to use only on the Fido network as well as on the networks operated by any of the carriers with which we have roaming agreements.
Subject to Fido’s Acceptable Use Policy. Fido reserves the right to change the products and services, as well as the pricing, at any time.